Job Recruitment at Point Recruiting

Point Recruiting - We are a new tech start-up, currently seeking suitably qualified candidates to work in a fast changing technology environment in the vacant position below:     Job Title: Intern Location: Lagos Job Descriptions

• We seek to recruit candidate for the position of Intern in order to work on our new innovative platform.
• Successful interns would receive impactful working experience and training that would guide them in their future careers.

• Sales and call center operations
• IT support
• Administration

• Applicants should ideally be enrolled in higher institutions or very recent graduates
• Excellent speaking and telephone manners
• Customer engagement skills
• Ability to adapt to, and use proprietary computer software
• Exposure to social media and web applications
• Residing around the Lekki/Ajah axis of Lagos

• We are a new tech start-up currently seeking a Systems Support Engineer to work within our team, helping to maintain, and troubleshoot our existing platforms/infrastructure. He/she must be equipped and able to work in a dynamic and rapidly changing start-up environment. Position in in Lagos State.
• Qualified systems engineers applicants will have a background in IT, computer and information systems engineering.

• Ability to manage and monitor all installed systems and infrastructure
• Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
• Monitor and test performance of applications, foreseeing potential bottlenecks and identifying possible solutions
• Ability to work with developers to implement those fixes
• Continual maintenance of security, including backup and redundancy strategies
• Competency in writing and maintaining custom scripts to increase system efficiency and lower downtime due to required human intervention
• Consistently and successfully provide 2nd and 3rd level support
• Ability to take ownership of existing systems and collaborate with other less technical personnel

• HND/BS degree in Computer Science, Mathematics, Engineering or a similar field
• Proven working experience in the above fields including installing, configuring and troubleshooting in cloud based environments
• Experience with web apps and mobile applications
• Knowledge of administration and performance tuning of application stacks (e.g. Apache, Ruby, NGINX)
• Proven ability to successfully and efficiently monitor systems
• Good knowledge of scripting (e.g. Javascript, Ruby, Python)
• Ideally located and residing around the Lekki / Ajah area of Lagos
• Women are strongly encouraged to apply

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Initiate and manage large volumes of phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Evidence of graduation from a higher institution
• Ideally located and residing around the Lekki / Ajah area of Lagos
• Women are strongly encouraged to apply
• Customer support experience or experience as a client service representative
• Ability to adapt to and use proprietary software
• Strong phone contact and active listening skills
• Customer orientation and ability to adapt/respond to different types of characters