Job For Sales Optimization & Process Implementation Officer at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova - Bespoke Enterprise Software Development Company, Percy Aitkins - Bureau De Change. We are recruiting to fill the position below:     Job Title: Sales Optimization & Process Implementation Officer Location: Lagos Unit: Sales Strategy Department: Marketing & Strategy; Organizational Relationships

• Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.
• Reports to the Head, Marketing & Strategy.

• Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue
• Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties
• Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers
• Actively manage and monitor the lead generation and client engagement Process
• Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)
• Providing reports on sales and performance as required by the head of strategy and marketing
• Actively manage and monitor the turnaround time of the whole sales process

• Designing optimal process flows addressing how the admin officers work and documenting an under-performance issue that may arise.
• Implement new process flows.
• Document and report manpower issues if any.
• Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity
• Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients
• Turn-Around-Time problem: Gathering information/data regarding reasons for TAT problems.
• Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.

• BA/BS Bachelor’s Degree
• A minimum of Two (2) years of progressive professional experience in a related field.
• Basic knowledge of project management
• Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience
• Advanced knowledge of Microsoft PowerPoint and Excel

• Experience working directly with or supporting Sales, Revenue Management, Marketing or e-commerce
• Experience communicating with a broad group of internal stakeholders at all levels
• Strong ability to influence across multiple levels of the organization
• Great presentation skills.