Latest Job Vacancies at Accion Microfinance Bank, 10th July, 2019

Accion Microfinance Bank Limited  - Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria. We are recruiting to fill the position below:       Job Title: Recovery Manager Location: South South/East Job Responsibilities

• Identifying, developing and implementation of sound, acceptable credit policies
• Identification of areas for improving processes, implementing best practices and metrics to track performance management
• Reconciling transactions and balances to maintain accurate accounts
• Maintaining bad debt and bad debt recovery records
• Monitoring receivables and collections and providing updates of receivables and providing appropriate reporting procedures
• Providing regular updates of receivables to management
• Negotiating payment programs with delinquent customers
• Identifying accounts requiring collection agency or legal action and coordinating collections with third party contractors
• Monitoring violations of credit policies, providing analysis, conclusion and recommendations, present findings to senior management
• The credit manager will be responsible for motivating subordinates to optimize their performance and professional growth.

• B.Sc/BA/HND in Social Sciences, Business, Banking, Finance, Marketing or any other numeric course
• An MBA will be added advantage
• Minimum of 5 Years work experience in the Banking sector.

• Excellent numeric and analytical skills
• Effective communication/interpersonal skills with people at all levels, including ability to use tact, diplomacy and persuasiveness
• Strong leadership negotiation and problem solving skills
• Strong analytical skills e.g. read and interpret financial statements.
• A pro-active, self-starter with excellent all round communication skills
• Ability to motivate and mentor subordinates
• Strong leadership and people management skills
• Strong analytical skills, ability to conduct credit analysis and strategically analyze financials
• Excellent communication skills, ability to present financial information effectively.

• Detailed knowledge of required documentation and a thorough knowledge of Lien Laws that govern the transactional relationship between the Customer and the Company
• Knowledge of contract payments
• Understanding of financial and debt analysis
• Knowledge of micro, small and medium enterprise market.

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution
• Management of the quality of the Agent Network
• Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.
• Ensure the agent call centre is operating effectively and operating within agreed performance metrics.
• Assist the relevant staff with sales functions
• Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.
• Liaise with agent network partner organization for network expansion across the country
• Understand Nigeria?s financial, mobile and electronic payment regulatory regimes and underlying principles.
• Meet deadlines set on the project plan and roll-out plan.
• Regularly travel to branch locations across the country to assess and monitor the agent network.
• Liaise with marketing and operations functions of the bank to conduct customer satisfaction surveys
• Ensure a target percentage 17% of Accion?s customers are served by agents
• Ensure agents are signed up for pilot run and full deployment in 6 branches
• Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide
• Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters
• Manage all aspects of ongoing projects related to the Agent Network initiative
• Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents
• Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met
• Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback
• Ensure product awareness among staff, customers/agents & potential customers of the Bank
• Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network

• Understand how savings and micro credit administration works within and outside the Bank
• Importance of impact finance in the unbanked segment of the population
• Understand AMFB?s market penetration and expansion plan

• Knowledge of Agent Banking Industry wide
• Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco
• Knowledge of the banks operating environment and business strategy.

• B.Sc/ Higher National Diploma in Marketing/Business Studies

• Draft quality assurance policies and procedures
• Interpret and implement quality assurance standards
• Evaluate adequacy of quality assurance standards
• Review the implementation and efficiency of quality assurance measurement systems
• Plan, conduct and monitor testing and inspection of products and services to ensure finished product quality
• Document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality assurance system
• Providing regular updates of receivables to management
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Co-ordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
• Responsible for document and version management
• Assure ongoing compliance with quality and industry regulatory requirements
• Oversee product test management including but not limited to creating test strategy and detailed test plans for products; overseeing the test execution; test reporting

• Minimum of First Degree/ Higher National Diploma (HND) in management studies, technology, process engineering, or any relevant discipline
• Minimum of 4 years working experience in Banking/ IT/ Analytics and Service Measurement

• Good numerical skills and an understanding of statistics
• Excellent communication skills, ability to present financial information effectively
• Planning, organisation and time management skills

• Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma certifications,
• Technology proficiency - Proficient in the use of modern technology
• Product management, quality inspection, auditing and testing experience
• Knowledge of digital solutions, services and products
• Knowledge of innovation in financial services
• Knowledge of ideation and prototype development
• Knowledge of stakeholder management
• Knowledge/experience with software testing tools
• Knowledge of project management
• Knowledge of basic programming skills
• Knowledge of market trend analysis
• Knowledge of digital security

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution.
• Present and discuss partnership opportunities with targeted digital businesses reflecting on the strategic values to the organisation.
• Negotiate, structure and monitor the effective execution and financial impact of potential partnerships to ensure achieved verifiable business growth.
• Manage and collaborate with other internal stakeholders to ensure potential and existing partnerships are aligned with organizational goals, objectives, guidelines and policies
• Plan, co-ordinate and manage the execution of client business partnerships for mutual financial benefit.
• Represent the organization and deliver a great experience to potential and existing partners to ensure continuous business revenue growth
• Foster in-depth and productive relationships at all levels with each partner
• Implement and manage a performance management framework to support each partnership objectives and KPIs
• Measure and prepare reports on various.

• Minimum of First Degree (B.Sc.) in any relevant discipline; Post Graduate Degree will be an added advantage
• 5 years? experience in the financial services, Fintech, IT/ Consulting, marketing Communication and digital product/ program management industry
• Relevant professional certifications is an advantage.

• IT skills (ability to use MS Office applications ? Projects, Visio, Excel, Word, Powerpoint
• Data gathering and analysis skills
• Business development, Analytical and problem-solving skills
• Proven ability to drive results with data-based insights
• Project and people management Skill.

• Knowledge of digital solutions, services and products
• Knowledge of innovation in financial services
• Knowledge of digital banking technology
• Knowledge of market trend analysis
• Knowledge of stakeholder management
• Knowledge of project management.