Latest Vacancies at Premium Souvenirs Limited

Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products   for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration. We are recruiting to fill the position below:     Job Title: Admin/ Operations Officer Location: Lagos Job Duties

• Provide support to all business units including administrative, financial and human resource departments.
• Ensure that operational activities are executed within allotted budget and timelines.
• Perform budget allocation and expense management for all business operational activities.
• Conduct regular operational reviews and audits for preventive maintenance.
• Provide guidance to staff in resolving operational issues and problems.
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Oversee and direct daily company administrative processes and procedures
• Report to and assist CEO in daily tasks and duties
• Coordinate purchase of raw materials and supplies
• Monitor product inventory
• Maintain positive client and vendor relationships.

• HND qualification.
• 2 years work operations experience in an SME is an advantage.

• Adept problem solver and decision maker
• Excellent communicator both orally and written
• Detail-oriented
• Strong business acumen
• Acute understanding of resource allocation
• Proficiency in Microsoft Suite and other operational software

• Identify new markets and business opportunities and increase sales.
• Build and strengthen relationships with existing and new customers
• Manage and develop relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads.
• Research & initiate corporate partnerships through ongoing top-level communication and sales strategy
• Manage customer/client accounts, maintaining knowledge of key account status and following up on outstanding invoices and receivables that are due.

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• OND qualification.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using CRM software.
• Experience working with customer support
• Experience working is an SME is an advantage

• Only shortlisted candidates will be contacted
• Only Applicants residing in Alimosho and its environs should apply.