Recent Jobs at Pruvia Integrated Limited, 5th July, 2019

Pruvia Integrated Limited - Our client, an Internet Service Provider is recruiting to fill the position below:       Job Title: Customer Relationship Officer Location: Lagos Job Description

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Holds a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.

• B.Sc/HND in any related field or equivalent.
• 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Good knowledge of invoicing and preparation credit notes to clients.

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Present sales, revenue and expenses report and realistic forecasts to the management team
• Manage customer portfolio to maximize relationship building opportunities.
• Respond to the complaints from customers and give after-sales support when requested
• Build and promotes strong, long- lasting customer relationships by partnering with them and understanding their needs

• B.Sc/MSc in Business Administration or a related field
• Successful previous experience as a sales representative, consistently meeting or exceeding target
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.