Support Officer Job Vacancy at Access Solutions Limited

At Access Solutions we believe in offering much more than just a job; we strive to give you a full-fledged career. Towards this end we provide you with superior training and the opportunity to work in different industry and service practices on the latest technology platforms. What we offer you is an accelerated career path that you can yourself design as you go along. We also offer a host of other tangible and intangible benefits that will transform you into a world class techy professional. We are recruiting to fill the position below:     Job Title: Support Officer (Weekend and Special Products) Location: Abuja Job Description/Responsibilities

• Rapidly establishing a good working relationship with customers and other professionals, Testing and evaluating new applications and technologies for proper support and maintenance;
• Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance systems issues and respond to them promptly
• Makes sure all procedures for maintenance/change control of systems have been documented.
• Develop sound working relationships with other teams within the department, sharing knowledge and experiences, providing presentations and assisting with all aspects of Customer Support and training.
• Promote quality, integrity and security throughout the organization and present a positive image to clients
• Demonstrate and encourage a strong Customer Focus to provide users with an understanding and helpful service.
• The ability to communicate effectively with users, convey and influence new ideas and articulate user requirements.
• Any other tasks as assigned by Supervisor or MD/CEO.
• Supports the day-to-day running of the first and second line support of solutions and applications
• Talking staff/clients through series of actions, either face to face or over the telephone to help set up account or resolve issues
• Escalating systems, applications and networks issues to appropriate department
• Providing support, including procedural documentation and relevant reports
• Supporting roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;

• Ability to speak hausa is Compulsory.