Engineering Positions at MainOne Cable Nigeria, 7th August 2019

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are recruiting to fill the positions below:     Job Title: Technical Support Engineer - Wireless Location: Ogun Department: Technical Job Type: Permanent Minimum years of Experience: 2 Responsibilities

• Develop emergency service plan for customers.
• Analyse issues and develop resolutions in a timely fashion.
• Complete service orders and service reports in a timely manner.
• Coordinate onsite contractors for facility support as necessary.
• Monitor the issue resolution status and time closely.
• Assist field personnel in providing remote and on-site customer support and services.
• Supervise all product installations and the related repair and maintenance activities when required.
• Act as the main point of contact for customers for any complaints, inquiries and issues.

• B.Sc in Engineering or any relevant discipline.
• Good communication skills.
• Good reporting skills and feedback mechanism.
• Knowledge of basic TCP/IP configurations and troubleshooting.
• Experience in configuration of Cisco switches.
• Knowledge of Access point and controllers.
• 1-2 years experience in the configuration of Optical Network termination(ONT).
• Ability to provide remote support using any Desk, Teamviewer, remote Desktop etc.
• Ability to supervise project and provide real time reporting.
• Basic understanding of quality of service and network management concepts with respect to transmission networks is a must.
• Ability to commission sites on all platforms with basic training on the job.
• Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.

• Ability to multitask and provide support when required.

• The Transmission Planning Engineer will co-ordinate site surveys for PoPs, inclusive of Technical site survey, space management and analysis of tower loading.

• Co-ordinate site surveys for PoPs, inclusive of Technical site survey, space management and analysis of tower loading.
• Oversee MW design activities including Link Budget & Service Request Order (SRO's).
• Report weekly of all MW activities.
• Update MW deployment sheet.
• Overall project planning, delivery and timely update on project progress.
• Ensure Regulatory compliance in the use of assigned frequency channels/bandwidth.
• Report on capacity, inventory and utilization of applicable transmission and carrier Ethernet equipment.
• Provide detailed engineering documentation to support and ensure successful Project implementation.
• Provide the required support to escalated issues from Operation and Vendors.
• Effectively manage radio licenses to meet customer requirements.

• BSc in Engineering.
• Ability to work with minimum supervision
• Good communication and reporting skills
• Ownership and initiatives
• Good troubleshooting and problem solving skills
• Good organisational and time management skills
• Ability to evaluate and articulate the cost trade-offs associated with various network and circuit implementations.
• Knowledge and experience with Microsoft software applications including Microsoft Word, Excel, Power Point, Visio, Project, and Outlook.
• Ability to engage and communicate with vendors, service providers, employees, and various business contacts in a professional and courteous manner.
• Ability and willingness to work long hours and meet tight deadlines
• Travelling may be required at short notice.
• Ability to analyse and interpret detailed technical solution and implement into network planning document.

• Understanding of Carrier Ethernet Technology (CET).
• Good knowledge of Ceragon/Ubiquiti/Dragon Wave/Radwin PTMP Radios.
• Good Knowledge of various protection schemes namely LMSP, SNCP ,Ring & Mesh Protection, etc.
• Good knowledge and experience on Microwave radios, Carrier Ethernet and GPON technology

• This role demands prompt and timely delivery of customer's service, as well as good inventory and stock management.