GIG Logistics recruitment for Service Centre Agents in Owerri and Gombe

GIG Logistics is Nigeria’s leading Logistics Company and we are constantly in search of young, smart & exceptional talents to partner with us in building a world class institution. We are recruiting to fill the position below:     Job Title: Service Centre Agent Locations: Owerri, Imo and Gombe Position Purpose

• To increase brand goodwill through superior service delivery.

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.

• Young, personable graduates with minimum of HND from a government recognized tertiary institution.