Ticketing & Issuing Manager Vacancy at Ashton & Dave Travels and Holidays Limited

Ashton & Dave Travels and Holidays Limited is a professional travel, holiday and Logistics services organization is led by a group of professionals whose aim is to provide clients with services that exceed their expectations. Ashton & Dave travels and holidays limited is incorporated under the "Companies and Allied Matters Act 1990 (RC 713420)" and an IATA accredited travel management company working as a professional and reliable entity. We seek applications from qualified candidates for the position below:     Job Title: Ticketing & Issuing Manager Location: Lagos Responsibilities

• Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
• Evaluating, Booking, Ticketing, Refunds, etc.
• Forecasting and tracking of sales opportunities.
• Achieving sales targets.
• Understanding industry trends, product capabilities and customer requirements.
• Oversees Partner Relation with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
• Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
• Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
• Provide daily sales Report with zero error rate in ticket issuance
• Provide daily customer feedback form,
• Provide weekly Report

• Minimum of OND in any approved Polytechnic and course
• Minimum of ten years of ticket booking, issuing, reissuing, revalidating, cancelling, etc experience in the Tourism industry is critical and COMPULSORY.
• Experience in at least two of the Global Distribution Systems (GDS _ Amadeus/Sabre/Galileo) is CRITICAL AND COMPULSORY.
• Experience in Microsoft applications especially, Word, PowerPoint and Excel will be an added advantage
• Must presently be working with any Traveling Agency with the designation of at least Assistant Ticketing & Issuing Manager or Assistant Operations Manager. Applicants below these levels should not apply or else their applications will automatically be discarded.
• Experience in Sales and Marketing, and closing deals.
• Experience in Tours and Hotel booking is also critical
• Outstanding passion for customer service and hospitality
• Proven experience leading teams and managing operations
• Must have International Passport and also passion for Travels
• IATA Certification would be an added advantage.