Jobs

Customer Service Officer recruitment at CasaBella Beauty, 11th September 2019

HealthPlus Limited - Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. We are recruiting to fill the position below: Job Title: Customer Service Officer Reference: HP/CS/CSO/09 Location: Lagos Contract Type: Permanent Job Functions

Call Centre,Communications,Hospitality,Operations,Retail

Industries:

Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

Specification

Manage large amounts of inbound calls & emails in a timely manner
Follow communication “scripts” when handling different topics
Follow through on customer issue resolution
Support implementation of incremental initiatives towards improving customer experience
Make recommendations to Customer Service Manager to improve customer experience
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up-sell/link-sell/cross-sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our Customer Interaction Log in a comprehensible way
Responsible for monitoring customer satisfaction levels

Requirements

Bachelor's degree in Pharmacy
Strong client-facing and communication skills
Multi-tasking skills
Customer service orientation
Result oriented
Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.
Minimum of 2 years related experience in a structured organisation
Proficiency in English and/or any other required languages
Awareness of industry’s customer service trends

Salary Market Related. How to Apply Interested and qualified candidates should: Click here to apply Application Deadline 30th September, 2019.

Lagos State

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