Employment Opportunities at SUMEC Machinery & Electric Company Limited

SUMEC Machinery & Electric Company Limited is one of the six core subsidiaries of SUMEC Group Corporation. The company is dedicated for years to the R&D and manufacture of machinery and electric products including power machinery, home appliances, electronic and electric products as well as auto parts. With markets in over 100 countries and regions around the globe, it is one of the largest enterprises in China for small-type power machinery products and home appliances. We are recruiting to fill the positions below:     Job Title: Receptionist/Customer Service Representative Location: Anambra Job Descriptions

• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Handle customer's complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
• keep records of customer's interaction,process,customer's accounts and file documents.
• Take the extra mile to engage customers.
• Give customers information about products and service

• B.Sc/HND in Mass communication and other relevant course of study
• MUST be resident in Onitsha
• MUST have at least 2-3 years experience in customer service
• MUST be computer literate
• Proficient in English(Oral and Written)
• Presentation skills
• MUST be smart and very resourcesful
• Open to Female Only

• Monitor Customers enquires and respond to their questions.
• Capture and analyzing appropriate data/metrics, insights and best practices.
• Collaborate with other departments (Marketing and Engineering) to manage reputation, identify key players to escalate issues and coordinate actions
• Responding to customer comments and messages on channels such as Facebook, Twitter, and Instagram
• Response times within 10 minutes for all interactions
• Maintain up-to-date knowledge of product and industry information.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

• B.Sc/HND in Marketing,Business Admin or related disciplines
• 3 years or more in Social Media Martketing is required
• Demonstrated knowledge and understanding of the digital media
• Positive attitude, detail and customer oriented with good multitasking and organizational ability and willingness to approach conversation with a customer as an opportunity, not a problem
• Positive attitude and excellent interpersonal skills.
• Demonstrate initiative and interest in self-development.

• Perform scheduled rountine maintenance such as observing,refueling of generators as well as changing oil and filters.
• Perform emergency repairs both on diesel and petrol generators
• Handle responsibilities of monitoring tools,equipment and spare parts inventories.
• Responsible for ensuring use of spare parts in most effective and productive manner
• To instal generators
• Perform any other related duties as maybe assigned from time to time

• OND in Mechanical Engineering/SSCE
• MUST be resident in Onitsha
• MUST be computer literate
• MUST have 5 years above experience/those with SSCE MUST have 10 years or more
• MUST have good communication skills
• MUST know how to read and write.