Job Openings at Bobsky Travels and Tours, Lagos

Bobsky Travels and Tours is currently recruiting to fill the positions below:     Job Title: Accountant Location: Lagos Responsibilities

• Manage all accounting transactions.
• Prepare budget forecasts.
• Publish financial statements in time.
• Handle monthly, quarterly and annual closings.
• Reconcile accounts payable and receivable.
• Ensure timely bank payments.
• Manage balance sheets and profit/loss statements.
• Report on the company’s financial health and liquidity.
• Audit financial transactions and documents.
• Reinforce financial data confidentiality and conduct database backups when necessary.
• Comply with financial policies and regulations.

• Hands-on experience with accounting software like MS Excel.
• Experience with general ledger functions
• Strong attention to detail and good analytical skills.

• Manage large amounts of incoming calls
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs)
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Keep financial statements and documents.

• Proven working experience as a travel consultant.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel).
• Proficiency in English; knowledge of additional languages is an advantage.
• Exemplary sales skills and customer oriented approach.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual)
• Ability to present, persuade and communicate effectively.
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business or relevant field.
• Candidates with personal travel experience will be preferred