Jobs

Career Opportunities at First Bank of Nigeria Limited, 23rd October, 2019

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. We are recruiting to fill the vacant position below: Job Title: Product Manager, Mobile Wallet - FMCGS, Telcos & Govts Job ID: 1900005J Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective(s)

Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
Define the adoption and support processes, use cases and target market for Wallets
Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
Contribute to team efforts by accomplishing results as needed.
Develop product policy document, product characteristics, product implementation, deployment and training
Seek opportunities to propose solutions and improvements as related to product development and usage
Research, Analysis and Reporting:
- Analyze customers, related channels, competition and market data.
- Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
- Assess market competition by comparing the company's product to competitors' products.
- Identify opportunities for product innovation and product enhancements.
- Work with internal stakeholders and/ or external research agencies regarding product development and management
Product Planning and Management:
- Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
- Develop pricing strategies and product policies.
- Determine product packaging solutions.
- Negotiate with support vendors
Product Marketing:
- Support and manage product event campaigns to generate product awareness and demand.
- Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
- Prepare and conduct product presentations; develop sales tools and sales training materials.
- Provide inputs for marketing collateral development.
- Supply sales teams with latest research and marketing information.

Customer and End-User Support:

Manage product-related support, feedback and inquiries from users.
Determine customers' needs and desires by specifying the research needed to obtain market information.
Continuously review industry trends and client feedback to anticipate future market
Use market feedback to inform product refinements and ongoing development and management

Challenges:

N/A

Planning:

None

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: 2 Permanent Staff
Staff costs: N/A

Costs that you control:

Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
Fee Income: N/A
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators

Number of subscribers enrolled
Percentage of active subscribers
Transaction count, value and total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index
Firstmonie Customer Base Enhancement Index

Job Requirements Education:

B Sc. in relevant discipline
MBA is an added advantage
Professional Certifications in cognate knowledge areas

Experience:

Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial planning and strategy
Problem solving

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Collaboration

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Product Manager (Mobile Wallet, Individual Segment) Ref Id: 1900005K Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)

Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
Define the adoption and support processes, use cases and target market for Wallets
Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
Contribute to team efforts by accomplishing results as needed.
Develop product policy document, product characteristics, product implementation, deployment and training
Seek opportunities to propose solutions and improvements as related to product development and usage

Research, Analysis and Reporting:

Analyze customers, related channels, competition and market data.
Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
Assess market competition by comparing the company's product to competitors' products.
Identify opportunities for product innovation and product enhancements.
Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management:

Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
Develop pricing strategies and product policies.
Determine product packaging solutions.
Negotiate with support vendors

Product Marketing:

Support and manage product event campaigns to generate product awareness and demand.
Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
Prepare and conduct product presentations; develop sales tools and sales training materials.
Provide inputs for marketing collateral development.
Supply sales teams with latest research and marketing information.

Customer and End-User Support:

Manage product-related support, feedback and inquiries from users.
Determine customers' needs and desires by specifying the research needed to obtain market information.
Continuously review industry trends and client feedback to anticipate future market
Use market feedback to inform product refinements and ongoing development and management

Expenditure Budget Key financial/statistical measures of your organizational unit:

Number of staff: 2 Permanent Staff
Staff costs: N/A
Costs that you control:
Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
Fee Income: N/A
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators

Number of subscribers enrolled
Percentage of active subscribers
Transaction count, value and total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index
Firstmonie Customer Base Enhancement Index

Qualifications/Requirements Education:

B Sc. in relevant discipline
MBA is an added advantage
Professional Certifications in cognate knowledge areas.

Experience:

Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge - global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial planning and strategy
Problem solving.

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
collaboration.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Team Lead, Agent Network Development Ref Id: 1900005H Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)

Agent recruitment and engagement
Agent and Branch Training

Duties & Responsibilities

Execute agreed strategies for growing and sustaining a vibrant Agent network
Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
Maintain standard operating procedure manuals for all activities related to Agent Network Development
Monitor and respond to Competitor offerings and trends
Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
Execute strategic marketing initiatives to drive network growth and visibility
Execute product promotion campaigns
Provide input to the design / production of Agent branding collateral and marketing merchandise
Facilitate communication management across the Agent Network

Expenditure Budget Key financial/statistical measures of your organizational unit:

Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators:

Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index

Qualifications/Requirements Education:

B.Sc in relevant discipline
Additional Professional Certification is an added advantage.

Experience:

Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Team Lead, Agent Network Development Ref Id: 1900005H Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)

Agent recruitment and engagement
Agent and Branch Training

Duties & Responsibilities

Execute agreed strategies for growing and sustaining a vibrant Agent network
Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
Maintain standard operating procedure manuals for all activities related to Agent Network Development
Monitor and respond to Competitor offerings and trends
Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
Execute strategic marketing initiatives to drive network growth and visibility
Execute product promotion campaigns
Provide input to the design / production of Agent branding collateral and marketing merchandise
Facilitate communication management across the Agent Network

Expenditure Budget Key financial/statistical measures of your organizational unit:

Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators:

Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index

Qualifications/Requirements Education:

B.Sc in relevant discipline
Additional Professional Certification is an added advantage.

Experience:

Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Agent Network Partnerships Manager Job ID: 1900005I Location: Lagos Organization: DMD Directorate Schedule: Regular Job Type: Full-time Job Objective(s)

To deepen the coverage of the Agent Network
Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings

Duties & Responsibilities

Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
Create standard bespoke proposals for various business segments and partnership opportunities
Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships
Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance
Provide periodic reports on the performance of the Partnerships to key stakeholders and executive management
Provide input to the design of strategic marketing initiatives / awareness programmes to drive network growth and visibility

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions

Key Performance Indicators:

Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index

Job Requirements Education:

B Sc. in relevant discipline
Additional Professional Certification is an added advantage

Experience:

Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Marketing

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Agent Channel Product Development Officer Job ID: 1900005N Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective

Product Expansion and Innovation

Duties & Responsibilities

Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
Identify opportunities for product innovation and product enhancements
Liaise with internal stakeholders and/ or external research agencies on product development and management
Develop and maintain standard operating procedure manuals for all activities related to Product Development
Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
Provides source data for product line communications by defining product marketing communication objectives
Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

Challenges:

N/A

Planning:

None

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: N/A
Staff costs: N/A
Costs that you control: N/A
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators:

Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index

Job Requirements Education:

B Sc. in relevant discipline
Additional Professional Certification is an added advantage

Experience:

Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

Key Competency Requirements Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge - global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Marketing
Advertising

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Agent Network Project Manager Job ID: 1900005G Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective(S)

Provide operational business support to the Agent Network

Duties & Responsibilities

Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
Coordinate the documentation of business requirements for project implementation
Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
Maintain all Project Implementation artefacts
Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
Vendor management (Consultants)
Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks

Challenges:

N/A

Planning:

None

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators: