Fresh Job Opportunities at Young Readers Library, 7th October, 2019

Young Readers Library is a book club that ignites the reader within your child, builds language, vocabulary, comprehension among other skills. We are recruiting to fill the vacant position below:   Job Title: Senior Program Officer Location: Abuja Job Description Key duties include but not limited:

• Proactively supporting & promoting the day to day delivery of programs and services.
• Facilitation of library events and programs
• Providing assistance and advice to customers
• Supporting customer use of library services.
• Developing & maintaining relationships with customers
• supervision and delegation of tasks to volunteers
• Supporting the development and delivery of regular programs & events
• Library data and file management
• Prepare financial reports of programs and events
• Develop contents for the blog and website
• Support in production of promotional print and online materials.
• Monitor the impact of our work.
• Support in the financial management.
• Procurement and management of internal and external resources for library programs
• Marketing of library programs and events to increase participation.
• Seek sponsorship for the library programs and events
• Other duties as assigned.

• The ability to communicate effectively, verbally with library staff, other volunteers and members of the public, especially children.
• Previous experience of working with children and participating in children’s activities.
• Reliable, confident and responsible individual, with enthusiasm and effective interpersonal skills.
• Project Management and IT Skills
• The ability to cope with the duties and responsibilities of the post and the associated environment, including an understanding of health & safety.
• 1-2 years work experience in a project management role required.

• Proactively supporting & promoting the day to day delivery of programs and services.
• Facilitation of library events and programs
• Providing assistance and advice to customers
• Supporting customer use of library services.
• Developing & maintaining relationships with customers
• Monitoring work tasks for volunteers
• Supporting the development and delivery of regular programs & events
• Library data and file management
• Prepare financial reports of programs and events
• Develop contents for the blog and website
• Support in production of promotional print and online materials.
• Serve as focal person for any email and phone enquiries relating to all services and programmes managed by the Library team.
• Monitor the impact of our work.
• Support in the financial management.
• Procurement and management of internal and external resources for library programs
• Marketing of library programs and events to increase participation.
• Seek sponsorship for the library programs and events
• Other duties as assigned.

• The ability to communicate effectively, verbally with library staff, other volunteers and members of the public, especially children.
• Previous experience of working with children and participating in children’s activities.
• Reliable, confident and responsible individual, with enthusiasm and effective interpersonal skills.
• Project Management and IT Skills
• The ability to cope with the duties and responsibilities of the post and the associated environment, including an understanding of health & safety.
• Corps Members are encouraged to apply.

• Manage incoming calls
• Identify and assess customers needs to achieve satisfaction
• Handle customer's complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
• Keep records of customer's interaction,process,customer's accounts and file documents.
• Take the extra mile to engage customers.
• Give customers information about products and service
• Find leads and follow up
• Handle communication within and outside the office
• Manage office database .
• Handle basic financial responsibilities.

• Excellent communication skills.
• Self motivated and ability to take initiative
• A team player
• Flexibility and Adaptability
• Experience in hr or communication will be an asset.