Ongoing Recruitment at Owens and Xley Consults, 7th October, 2019

Owens and Xley Consults is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation. We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost. We are recruiting to fill the position below: Job Title: Field Sales Assistant Location: Lagos Job Description

• The field sales and marketing assistant is responsible for cold calling on prospects within a specified geographic account and industry for the purpose of generating sales. He or she will identify growth opportunities and work closely with the business development manager to convert such opportunities to sales.

• Prospect for potential clients; build, grow and maintain these relationships into increased businesses for the company
• Coordinate with business development to prepare sales presentations and pitches to prospective clients
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitors competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Works with management to resolve customer complaints
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Keep a profile of the current clientele of the business and regularly update the database
• Works closely with the business development team to develop and implement marketing campaigns and strategies.
• Contributes to team effort by accomplishing related results as needed.

• HND/B.Sc in Marketing, Business, Finance.
• 2-5 years experience

• Highly analytical, driven and focused.
• Excellent customer service skills
• Prospecting and closing skills, sales mapping and planning, territory management, market knowledge, presentation Skills,
• Strong presentation and negotiation skills
• Previous cold calling and customer-facing experience
• Proficient in the use of Windows and Microsoft Office suite
• Able to develop strategic plans for sales; must be motivated to exceed sales targets.
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Good written and verbal communication skills
• Must be able to prepare management reports and correspondence
• Stress management skills
• Time management skills

• Have a deep desire to work in engineering and technology
• Very sociable and outgoing
• Analytical and perceptive
• Very tech savvy and knowledgeable of current trends
• Excellent written and verbal communication skills
• Ability to work flexibly and under initiative to achieve set objectives
• Open to challenges

• Work outside the office
• Visit prospective client sites
• Will be required to write proposals and reports
• Might be required to travel as required

• The Quality Assurance/Control Officer plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and quality products that exceed their expectations.
• The person will be accountable for all quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

• Take inventory of products received per seller.
• Carry out immediate quality control check on every item received into the warehouse in a timely manner. First come, first serve basis.
• Give timely feedback to sellers, and conclude negotiations within the expected time frame.
• Create product details with accuracy for items to be posted on social media.
• Develop, manage implement, communicate and maintain a quality control plan to bring the Company's Quality Assurance Systems and Policies into compliance with global standards.
• Lead the customer complaint process by working with the appropriate functions in order to analyse the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
• End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
• Effectively interact with Sales and Logistics team to maintain product quality; ensuring targets are met.
• Assisting team with checking patterns/specification, identifying, and resolving impracticalities in a timely manner.
• Prepare accurate reports in accordance with company procedures and work instruction in order to provide reliable information for the efficient management of the department.
• Monitor & Maintain the quality of our product through the various stages of sales.
• Develop and implement programs to establish, maintain, and deliver high product quality to Customers
• Manage vendor relationships to ensure we get the best value from them. Also ensure our vendors enjoy quality experience whilst working with us.
• Liaise with all stakeholders and ensure all vendors are paid on time and get returned/rejected items quickly.

• Minimum of 2 years' experience as a Quality Control Officer in the fashion e-commerce Industry
• Minimum of B.Sc in Business Administration, Supply Chain Management and any other related discipline.
• Proficiency in data analysis tools
• Experience in a customer facing role.
• Compulsory skills required (E.g. must be proficient in Excel)
• A keen eye for Fashion.
• Attention to detail is very critical
• Problem solving skills
• Positive "Can do" attitude.
• Self-starter & strong team motivator
• Effective leadership and teamwork skills
• Good written and oral communication skills
• Ability to work under pressure.
• A willingness to learn/improve.
• Ability to work in a fast-paced, low-structure, and dynamic environment
• Ability to prioritize and manage time effectively
• Preferably lives within Lekki axis.

• Oversee daily studio operations
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure all beauty treatments/services meet the company’s standards
• Ensure the business environment is properly cleaned at all times
• Ensure that the work stations are properly maintained and are clean at all times
• Arrange for regular maintenance services for all equipment
• Supervise cleaning and check at timely intervals
• Update and uphold company’s policies as required
• Handle and resolve all clients’ complaints
• Reconcile payments received with sales officer.

• B.Sc/BA in any discipline; M.Sc/MA is a plus

• 4 years' experience as a Manager or similar executive role
• Experience in the beauty industry is a plus
• Skills and Abilities:
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Experience in planning and budgeting
• Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

• The Business Development Officer will be responsible for promoting the products and services of the company. He or she will build market positions for the company by identifying, developing and negotiating business relationships that translate into sales. He or she will work to grow the client base of the company, foster client relationships and manage the corporate image of the company.

• Prospect for potential clients; build, grow and maintain these relationships into increased businesses for the company.
• Coordinate business development planning and work closely with teams especially marketing and sales to develop proposals for client meetings.
• Identify potential business opportunities and analyze trends in the market space;
• Work closely with technical staff and other internal colleagues for best specifications to meet consumer needs.
• Keep a profile of the current clientele of the business and regularly update the database
• Attend industry specific functions, such as association events and conferences, and provide valuable feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Generate and supervise the execution of marketing campaigns and plans
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, management and research to identify and develop the company’s unique selling propositions and differentiators.
• Prepare customer service agreements and other client paper work based on the company policy.
• Update and manage the company’s website and social media pages
• Provide weekly progress report, ensuring all data is accurately entered for the company’s knowledge management system.
• Carry out other business development functions as may be required by management

• Educational Qualification: HND/B.Sc in Marketing, Business and Finance
• An advanced degree (MBA) would be desirable

• 3-5 Years experience

• Highly analytical, driven and focused.
• Prospecting and closing skills, sales mapping and planning, territory management, market knowledge, presentation Skills,
• High level of professionalism;
• Able to develop strategic plans for sales; must be motivated to exceed sales targets.
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Good written and verbal communication skills
• Must be able to prepare management reports and correspondence
• Stress management skills
• Time management skills

• Have a deep desire to work in engineering and technology
• Very sociable
• Analytical
• Very tech savvy and knowledgeable of current trends
• Ability to work well with others and influence subordinates to work
• Excellent written and verbal communication skills
• Ability to work flexibly and under initiative to achieve set objectives
• Strong project management and negotiation skills
• Open to challenges

• He/she would be responsible for managing all facets of the business.

• Oversee daily warehouse and retail store operations
• Creates and implements relevant checklists
• Hire and train staff, as needed
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure the business environment is properly cleaned at all times
• Arrange for regular maintenance services for all equipment
• Handle and resolve all customers’ complaints
• Reconcile payments received with sales officer
• Plan the distribution of inventory to retail stores
• Work with digital channel manager to effectively fulfill all online orders
• Monitor stock levels at the warehouse and know when to replenish stock
• Prepare delivery documentation and other related paperwork
• Receive inventory from logistics officer
• Ensure accuracy in goods received from the suppliers and orders made by company
• Oversee space management and allocation

• Minimum of HND/B.Sc in a related role

• 5+ years’ experience in a similar role
• Experience in the retail industry a plus
• Compulsory skills required (E.g. must be proficient in Excel)
• Proven integrity
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within Lekki axis