Recruitment for Service Centre Agents at GIG Logistics, Kaduna

GIG Logistics is Nigeria’s leading Logistics Company and we are constantly in search of young, smart & exceptional talents to partner with us in building a world class institution. We are recruiting to fill the position below:     Job Title: Service Centre Agent Location: Zaria, Kaduna Job Description

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• shipping.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.
• Ensure strict compliance to scanning process and procedures.
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented fo

• Minimum of HND from a government recognised tertiary institution
• Customer-centric, tech-Savvy, young and personable
• MUST be resident in Zaria.