Vacancies in a Leading Travel Company, 17th October, 2019

Pause Factory Resources Limited - Our client, a leading Travel company in Nigeria seeks to recruit a competent and well experienced individual into the vacant position below: Job Title: Ticketing and Reservation Officer Location: Victoria Island, Lagos Job Type: Full Time Job Description

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Manage accounts assigned and ensure that all pending request are closed.
• Contribute to revenue growth and profit margin of the organization.
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Provide industry updates as well as airline promotions to clients

• Minimum Required Experience: 2-5 years.

• Bachelor's Degree/HND/OND.

• Marketing, Business Administration, Aviation, Transport Management.

• Should have a minimum qualification of OND
• Must have at least 2-5 years working experience in a Travel Agency or Airline in similar capacity.
• IATA certificate and experience on Fares and Ticketing.
• Ability to use two GDS (Amadeus ,Sabre and Galileo)
• Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
• Good knowledge and usage of Microsoft Office and power point.
• Have the ability to work under pressure.
• Must be a team player.
• Must be out-of-the-box thinker.
• Self-motivator
• Preferred candidate should reside on the Island.

• Basic remuneration plus commission and other Benefits.

• Engage in market research in order to identify new business opportunities for the organization
• Explain to potential customers about the various benefits offered by company products or services and following up so as to close the business deals
• Drive business development and pitching to customers and investors the organizations business plans.
• Respond to queries and complaints from clients as regards the company’s products; this should be done in a timely fashion
• Develop business proposals for existing and new customers
• Develop innovative strategies for retaining clients; this includes undertaking interviews in order to get feedback and incorporate it into the growth plan
• Develop comprehensive knowledge about the business and its development practices, its marketing activities, prospective clients, and the trends for the industry
• Participate in forums related to the industry; conferences and client discussions as a representative of the company
• Determine cross-selling opportunities among different offices.
• Develop database of client relationship management and utilize the result to manage customers and the mailing lists
• Assist in the production of all marketing material designs and develop handle materials including company profile, events / program fliers, proposals etc.
• Market all the products and services of the Organization to the public

• Candidate must have 2-5 years work experience
• Should possess minimum of Bachelor's Degree/HND in Marketing, Business Administration

• Good organization skills.
• Good time management.
• Good communications skills (written and verbal)
• Discretion.
• Computer literacy
• Accuracy and good attention to detail.
• An ability to stay calm and tactful under pressure.
• Self-motivation.
• Knowledge of the use of Microsoft Office Suite.