Vacant Positions at Reboot Nigeria, 15th October, 2019

Reboot is a social impact firm dedicated to inclusive development and accountable governance. We help governments, foundations, and international organizations achieve their missions. We are recruiting to fill the position below:   Job Title: Service Designer Location: Abuja, Nigeria Job Type: Full Time Overview

• Reboot is seeking a talented, Abuja-based Service Designer to bring their passion and ideas to advance accountable governance through our projects and programs on the African continent.
• Our ideal candidate is fluent in both human-centered design and public sector innovation. You bring a diverse toolkit of design skills that can be applied across the sectors where Reboot works, including open government, media development, and civic participation. You think visually and can translate research and ideas into compelling frameworks and products.
• You are equally comfortable meeting government officials in the capital or working with residents on the street. You are enterprising and have the chops to become a star all on your own, but you value being part of a multidisciplinary team.
• This is a full-time, permanent staff position based in our Abuja office, with the expectation of significant travel in Nigeria and internationally.

• Execute design research to understand user, stakeholder, and client needs. Lead cross-disciplinary, multinational teams in synthesizing insights and translating into policy recommendations, service designs, or relevant design products;
• Lead system and service design concepting through rapid prototyping (including wireframe development), intensive user-testing, and collaborative review processes;
• Design analytical frameworks such as user personas, user experience journeys, and system maps;
• Liaise with project partners, co-creating with government, civil society organizations, and communities;
• Collaborate with the project team, potentially managing subject matter experts and technical contributors;
• Contribute to project planning to ensure that design approaches are well-integrated into broader goals.
• Lead design of communications outputs for diverse audiences in Nigeria and similar contexts, with a focus on developing content and manage the production in multiple mediums, for example, print, online, video, and comics.

• Develop agile, efficient, and impactful internal processes;
• Integrate lessons from industry standards and client engagements across our work;
• Support frequent knowledge transfer between programmatic team members and across the organization.

• Build and cultivate partnerships around new opportunities. Educate clients and partners on Reboot’s approach;
• Support our advocacy work by publishing articles and blog posts and speaking at or attending events;
• Develop technical and financial proposals for opportunities that align with your expertise and background.

• Formal training in design, research, ethnography, development, or other related fields preferred
• At least three years (preferably 5+) of relevant professional experience as a designer working on social and/or civic issues
• Fluency and experience in human-centered design, participatory design, and design strategy for social impact contexts
• Experience applying a range of design tools, exercises, and methods. Strong proficiency in visual design and Adobe Creative Suite tools required
• Capability to translate design activities for appropriate contexts, purposes, programs, and audiences
• Understanding of multiple issues relevant to Reboot's work, such as international development, open government, media development, institutional innovation, and civic participation
• International work experience and ability to operate effectively in unfamiliar cultural contexts and poor infrastructure environments in West and East Africa preferred
• Strong written and oral communication skills in English. Fluency in additional languages preferred, in particular, Hausa, French, and Arabic
• Comfort with public speaking and workshop facilitation; poised in client communications and project management
• Ability to work under tight time constraints, multitask with ease, and adjust plans in the face of changing priorities
• Appreciation of complexity. Comfort with ambiguity. Sense of humor. Respect for diversity.

• Reboot is seeking an Abuja-based visual designer to help our team create communications products for client project-based and internal needs. Our ideal candidate will have a strong portfolio of visual design work, including both print and digital design, and a proven track record of delivering error-free, high-quality work on time, even under fast-paced deadlines. He or she will also be a skilled verbal and written communicator, able to work with diverse and geographically-dispersed teams to collaboratively create designs that make complex concepts accessible and interesting to a variety of audiences.
• This is a full-time position based in Abuja, Nigeria, with the possibility of limited project travel (less than 10% of total time, most likely to other parts of Nigeria, and possibly to other African countries).

• Support the creative visual design process for internal and client projects, in close collaboration with our program, content, and design teams in Abuja and at our headquarters in New York, USA
• Create clear and compelling print and digital materials to present complex qualitative and quantitative data and concepts
• Maintain company photo archives and drive photo editing, intake, and archiving processes
• Develop templates for communications collateral, including proposals and presentations
• Contribute to maintenance and upkeep of company website Reboot.org
• Support Reboot’s efforts to establish and maintain consistent brand standards
• Interface with the external design community to remain current on industry trends, and ensure Reboot's outputs are informed by current design culture and conversations

• Lead the visual and communications design process for Abuja-based client projects
• Study design briefs and determine requirements in close collaboration with the project team and other communications staff
• Integrate with the project team to learn from those with a deeper understanding of context, in order to create contextually-informed project deliverables
• Identify opportunities in which design can enhance the project, or better communicate the project’s objectives, and work with the project team to collaboratively develop the concept

• Contribute to the development of visual design-related internal processes within Reboot to improve organizational agility, efficiency, and impact (for example, these processes could relate to how we take and organize photographs; how we coordinate on visual design projects between Abuja and NYC offices, etc)
• Ensure quality control and uniformity across the Abuja office for Reboot-branded communications collateral, including templates and slide decks

• Passion for using visual communication to convey complex ideas in the service of positive social change
• Demonstrated interest in finding creative ways to address social and economic problems, and creating opportunities for all people—especially poor and marginalized communities—to succeed in life
• Demonstrated ability to operate flexibly and find creative solutions to achieve results in frequently changing circumstances
• Enjoys working collaboratively in a team environment; is empathetic in approach to collaboration with others
• Ability to work and make quality decisions under tight time constraints while adapting to changing priorities

• Bachelor's degree in any field; preference for a degree related to visual design or one of Reboot’s areas of work
• At least 3 years experience working as a visual/ graphic designer in a professional capacity, ideally for a range of types of clients including non-profits, NGOs, and companies
• Proficiency and knowledge of creative tools (e.g. Adobe Creative Suite—particularly Photoshop, Illustrator, InDesign) and programming and communications tools (e.g. WordPress, Squarespace, MailChimp). Familiarity with web development technologies (HTML, CSS, Javascript, etc.) is a plus
• Excellent written and verbal communication skills; adept at working in-person and remotely with geographically-dispersed teams (via phone, video-conference, and messaging software)
• Bonus points for demonstrated skills in the following areas: photography, illustration, audio and video production, data visualization, and website development

• Please complete the application through the link above. Include your CV and a cover letter that describes why you would be a good fit for Reboot and this role. Be sure to include a link to your portfolio or work samples. we encourage interested applicants to apply as soon as possible.