Jobs

Job Vacancy in a Leading IT Firm for Online Customer Support Officer


CGIT Consults - Our client, a leading IT Firm is currently recruiting suitably qualified candidates to fill the position below: Job Title: Online Customer Support Officer Location: V.I, Lagos Job Type: Full Time Job Field: Customer Care Slot: 30 Openings Job Description

  • The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
  • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Key Responsibilities
  • Manage customer engagement for all social media platform
  • Responds to customers enquiries via website or social media with approval from the Business Director
  • Create and post content and videos on the social media platforms
  • Manages and resolves client complaints
  • Follow up on customers to get feedback post service delivery
  • Other tasks as assigned.
  • Receive online orders, process orders and ensure the items are delivered to the customers
  • Communicates orders to the operations team for delivery
  • Prepare daily sales report and submit to the Online Team Lead
  • Ensures customer satisfaction at all times
  • Resolve customers’ complaints
Requirements Educational Qualification:
  • HND or B.Sc in any related discipline
Experience:
  • 1-3 years’ experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus
Skills and Abilities:
  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills.
Renumeration/Work Conditions
  • May be required to work overtime
  • Job Type: Full time
  • Renumeration: N90,000 monthly and other benefits.
Deadline: 11th November, 2019. How to Apply Interested and qualified candidates should send their CV & Cover Letter to: [email protected] using the Job Title as the subject of the mail.