Vacancy for Logistics Coordinator at Afrigiant Logistics & Transport Company

Afrigiant Logistics & Transport company is currently recruiting suitably qualified candidates to fill the position below: Job Title: Logistics Coordinator Location: Lagos Job Descriptions

• A logistics coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction.
• The required role is within a growing last mile delivery service provider in Lagos state.
• Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.
• As a logistic coordinator, customer satisfaction is a priority as this is how business remains successful. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to this position.
• The ideal candidate will be responsible for managing and engaging with the organization's community (customers, transporters, drivers) in a way which builds brand awareness.
• They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with all parties.

• Strong knowledge of courier operations process
• Strong knowledge of Lagos routes
• Must have a relevant BSc degree and experience within an office environment, shipping and stock management.
• Excellent communication and negotiation skills.
• Must be organised and logical, willing to adapt quickly to changing policies and procedures.
• Ability to work with little supervision and track multiple processes
• Comfortable with direct people management
• Must be able to work as part of a team in a fast paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problems relating to sales, finance and transportation of goods
• Good management and organizational skills.
• Proficiency in Microsoft Office
• Strong problem-solving skills.
• Logistics experience is a plus, but not a requirement
• Bachelor’s degree at a minimum
• Experience in project management and successfully managing teams
• Previous experience in marketing and customer service is a plus
• Applicants within Yaba, Akoka, Bariga, Shomolu are expected to apply

• Responsible for overall operational management and performance of Hub and delivery operations.
• Assign delivery to couriers according to schedules and route plans.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI & SLA of delivery & pickup commitment.
• Supervise staff to ensure that safety best practices are being followed while handling shipments.
• Train and develop industry best practices and SOPs to operations and customer service team members.
• Evaluate all aspects of employee performance and provide coaching or discipline as needed.
• Provide operations staff with guidance and support to cope with volume growth.
• Reassign responsibilities based on change in volumes or geography.
• Maintain logs and records of executed orders
• Recruit and coordinate logistics staff according to availability and requirements
• Prepare accurate reports for upper management
• Booking in deliveries and liaising with customers.
• Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
• Communicating effectively with clients and responding to their requirements.
• Booking sub-contractors and ensuring they deliver within agreed terms.