Fresh Career Opportunities at MTN Nigeria, 10th December, 2019

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below:   Job Title: Senior Manager, Business Intelligence and Geo Marketing Location: Lagos Employment status: Permanent Job Description

• Responsible for implementation of the enterprise wide BI strategy, Decision support , Network roll out and Geo marketing insights.
• Drive the implementation of the SMART Network Coverage plan to optimize revenue, market share and return on capex investment.
• Lead the review of Business Processes (BI headcount, Data governance), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external)
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies, champion customer centric culture across the organization, and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Work closely with IT, Network group, Sale team and Marketing to implement the BI roadmap and processes, Network Coverage plan and regional initiatives.
• Interface with OPCO stakeholders, Group Management Service stakeholder and consumer divisional heads (not limited to) in order to ensure effective and efficient operations
• Ensure team’s collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits
• Collaborate with other functional heads to enhance key elements of the consumer business model
• Collaborate with Group Management Services/Group Technology and OPCO leaders to add and / or modify suite of services/support provided and  develop standard templates and reports
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Drive the implementation of the BI data quality and governance processes to improve reporting quality and decision making across the enterprise
• Define and manage business rules for key business metrics (subscribers, revenue etc and implement automated dashboard (Daily, weekly monthly) to track performance at executive and operational level.
• Identify and gather BI requirements from the business units and work with IT to ensure timeline delivery in line with quality standard.
• Provide detailed granular insights (network, customer behavior, channel, competition etc) on regional and territory performance identifying growth opportunities, root causes, risks and tactical initiative to improve performance.
• Coordinate the National and regional engine room activities including insight generation and performance management
• Identify coverage risks and opportunities (ie in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer.
• Work closely with the network group, sale and marketing teams to ensure effective implementation of the annual coverage plan
• Develop and coordinate the implementation of tactical intervention plan to improve network site/cluster utilization, profitability and revenue generation.
• Direct the post implementation evaluation of regional initiatives, programs and market activations.
• Develop and deploy predictive analytics model and big data capabilities to drive actionable insights and actions.
• Provide strategic guidance with respect to implementation of   new BI systems, tools, applications and architecture.
• Drive integration of all existing data sources  into one single Enterprise warehouse as well as develop acquisition plan for new data sources ( internal and external) .
• Manage geo coding and cluster delineation setting robust criteria for cluster prioritization.
• Secure successful implementation of key transversal location/geo based projects and initiatives across MTNN.
• Identify training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams.

• Normal MTNN working conditions
• May be required to work extended hours
• Regional, national and international travel.

• First  degree in any relevant discipline
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)

• Minimum of 9-17 years working experience comprising:
• Experience in the telecom industry with at least 4 years in managerial role
• Experience in leading and implementing analytical projects and data quality program
• Strong experience in network coverage planning and implementation
• Experience in directing Geo spatial analytics and implementing geo related commercial plan
• Strong leadership abilities, business acumen and stakeholder management.

• Segment Strategy and marketing training
• Marketing Management and decision making courses.

• BSc or HND.

• Assist in developing and implementing the Campaign Management Plans
• Assist in the configuration, implementation and launch of various “Below The Line” offers/campaigns that are required/developed by the CVM team
• Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend
• Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network
• Configure & implement CVM & BTL campaigns
• Monitor and track campaign performance over campaign lifecycle
• Manage the execution of Campaign Management calendar
• Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
• Perform test & UATs for the new BTL offers
• Responsible for developing and executing Below the Line campaigns with the aim of generating incremental revenue and reducing churn on the network
• Manage the implementation and tracking of marketing campaigns
• Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
• Analyze outbound and inbound campaign results and propose recommendations to the business based on campaign performance
• Execution of contact policy
• Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
• Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
• Manages the Campaign Management systems and channels
• Perform Customer Lifecycle Management activities that translate into elongated customer life cycle based on CVM requirements
• Demonstrate broad understanding of campaign management systems & channels for better performance of MTNN BTL activities
• Interface with segment managers to understand their campaign needs and reflection on the campaigns’ plan
• Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management
• Contribute and participate in campaign idea generation meetings
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office.

• First degree in any related discipline
• Fluent in English

• 3 - 7 years’ experience in an area of specialisation; with experience working with others in a medium sized organization (Campaign Management, Customer Service, BTL Communications … etc.)
• Experience in Database in telecommunications industry
• Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
• Expertise in experimental test design
• Experience with major campaign management platform(s) within telecoms industry
• Demonstrable reporting & analytical skills
• Good understanding of customer data analysis.

• BSc or HND.

• To ensure accurate and prompt reporting of Revenue and Cost of Sales.
• Generate all relevant analyses and related month-end info required for management reporting
• To ensure correct reporting of revenue by EDW and other data source systems.
• To analyze revenue report and follows the revenue trends.
• Carry out process analysis, requirement gathering and reviewing/developing test scripts for UAT purposes to ensure data integrity for reporting Revenue streams.
• Review Billing reports of the prior month to ensure which data to reprocess and escalate unsolved cases to RA.
• To review and analyze Non-Financial info (to be able to prepare reports needed) for support and checking financial information.
• Run and analyze different queries for Revenue analysis.
• To ensure integrity of data being used for revenue reporting.
• Taking ownership of revenue cycle related modules on ERP.
• Provide reports from Enterprise Data Warehouse (EDW) and other source system to support revenue accountant activities.
• To conduct monthly data reconciliation between different data source system and follow the material difference until it’s solved if exist.
• Confront network toll ticket files and traffic anomalies and escalate to network group and information systems for prompt resolution where necessary.
• Ensure efficient optimization of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
• Review changes to system configuration including GL set-up data and basic accounting information, in order to guarantee data integrity for Revenue reporting.
• Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

• B.Sc in Computer, IT or related area of study
• A professional accounting qualification (ACA, ACCA, CPA, CIMA) will be an added advantage.
• Fluent in English.

• Minimum of 3 years experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience working in an IS environment.
• Experience in telecommunications industry is desirable
• Minimum experience in Accounting is also desirable.

• B.Sc or HND

• Practical knowledge of Computer Programming especially DB, Data warehouse, Business Intelligent
• Trend analysis and interpretation
• Knowledge of high volume data analysis
• Understanding the billing and accounting system sources, structure of tables and ERP System
• Proficiency in basic office software’s
• Proficiency in working with ERP systems.
• Proficiency in data mining software.