Jobs

IT Help Desk Officers at Courierplus Services Limited

CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers.

We are recruiting to fill the position of: Job Title: IT Help Desk Officer Location: Lagos

Job Description

Setting up new users’ accounts and profiles and dealing with password issues
Provide orientation to new users of existing technology
Creating/Updating self-help documents so customers/employees can try to fix problems themselves
Accessing and using the Shared drive/Server
Protecting Computers from viruses and security
Conduct defragment, virus screening, backup etc on regular basis
Establishing a good working relationship with other members of the team and company at large
Maintain current and accurate inventory of technology hardware, software and resources.
Provide recommendations about accessing information and support.
Maintain log and/or list of required repairs and maintenance.
Research current and potential resources and services
Any other duties assigned
Provide first line technical support to IT users across the company
Manages the helpdesk and keep track of incidences from tickets opening to closure providing status update from time to time
Ensure proper Logging and categorization of requests
Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
Support information technology, computer systems.
Plan, organize, direct, control and evaluate the operations the Helpdesk
Meet with managers to discuss system requirements, specifications, costs and timelines
Installing and configuring computer hardware, operating system and applications
Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
Monitoring and managing computer systems and networks
Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
Manage monthly change activities
Support the rollout of new applications
Vendor Management including documentation, payment, etc

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.

Application Deadline 7th February, 2020

Lagos State

OND / HND / BSC Holders job vacancies in Nigeria, Lagos State job vacancies in Nigeria