Jobs
Jobs at GL Auto Auction Limited
GL Auto Auction is a pacesetter in online auto auction business in Nigeria. We provide auto auction market place that allows people to pre-bid and participate in exciting LIVE online auctions.
We are recruiting to fill the positions below:
Job Title: Customer Care Officer
Location: Lagos
Job Summary
- Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.
Principal Duties and Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
- Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
- Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
- Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
- Take orders, calculate charges, and process billing or payments by working with relevant departments.
- Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
- Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
- Generate and prepare relevant reports as required of by the department.
Experience and Qualification
- A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
- CRM or other recognised certifications.
- A minimum of two (2) years relevant experience
Competencies and Person Specification:
- Active listening skills with strong phone and verbal communication skills.
- Ability to multi-task, set priorities and manage time effectively
- High degree of accuracy and attention to detail.
- Critical thinking and problem solving skills.
- Good follow up and follow through skills and should be highly internally driven.
- Possess analytical skills with ability to identify trends and challenges.
- Highly creative with ability to think out of the box.
- A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
- An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
Job Title: Customer Care / Admin Oficer
Location: Lagos
Job Summary
- Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.
Principal Duties and Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
- Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
- Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
- Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
- Take orders, calculate charges, and process billing or payments by working with relevant departments.
- Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
- Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
- Generate and prepare relevant reports as required of by the department.
Experience & Qualifications
- A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
- CRM or other recognised certifications.
- A minimum of two (2) years relevant experience
Competencies And Person Specifications:
- Active listening skills with strong phone and verbal communication skills.
- Ability to multi-task, set priorities and manage time effectively
- High degree of accuracy and attention to detail.
- Critical thinking and problem solving skills.
- Good follow up and follow through skills and should be highly internally driven.
- Possess analytical skills with ability to identify trends and challenges.
- Highly creative with ability to think out of the box.
- A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
- An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
Job Title: Vehicle Inspector / Valuer
Location: Lagos
Job Summary
- Carry out a wide range of inspections (both interior and exterior) on vehicles of all types
- Ensure thorough valuation of vehicles is carried out accurately for the purpose of sales
Principal Duties and Responsibilities
- Inspection of motor vehicle and determination of their estimated market value
- Diagnose and advise on problems relating to mechanical, electrical and body repairs
- Determine vehicle road worthiness and road test vehicle accordingly
- Inspect vehicle accessories, air lines and electric circuits, and reports needed repairs
- Examine vehicles for damage and drive vehicle to detect malfunctions
- Test vehicle components for wear, damage, or improper adjustment, using mechanical or electrical devices
- Apply inspection sticker to vehicles that pass inspection, and rejection sticker to vehicles that fail
- Regular advice on changes within the automobile industries
- Prepare and issue valuation reports and keep record of vehicles inspected and valued
- Review of valuation report done by external valuers
- Assist in dispute resolution on valuations
- Any other duties that may be assigned by line manager
- Carryout operations in compliance with Standard Operating Procedures (SOP) and Health, Safety and Environment (HSE) policies
Experience and Qualification
- Minimum of OND in Mechanical or Electrical Engineering
- Minimum of three (3) years relevant experience in a similar role
- Driver’s License
- Relevant Trade qualification
Competency and Person Specification
- Good attention to details with ability to work with minimal supervision
- Ability to utilise diverse tools and equipment with possession of practical aptitude
- Ability to comprehend quality control techniques
- Ability to work quickly and methodically
- Inquisitive mindset with willingness and ability to learn quickly
- Rapidly learn new tasks and commits information to memory quickly
- Acceptable knowledge of safety and health principles
- Show respect for the views and contributions of other team members and shows empathy
- Focus on customer needs and satisfaction exhibiting high standards for quality and quantity; monitors and maintains own quality and productivity
- Follow procedures and policies; keeps to schedules
- Adhering to Principles and Values while upholding ethics and values and integrity
Job Title: Marketing & Sales Officer
Location: Lagos
Job Summary
- Effectively manage and maximise marketing and sales of auctioning services to clientele and work towards building and expanding customer bases through identification and conversion of marketing & sales opportunities.
Principal Duties and Responsibilities
- Drive the achievement of Marketing & Sales target through effective marketing and sales strategies.
- Prospect for new clients and facilitate quick on-boarding.
- Manage online advertisements and follow through all marketing and sales leads.
- Collaborate with relevant department to facilitate prompt payment, registration and confirmation of customers/dealers.
- Constantly monitor competitive activities in assigned territory and inform Line Manager to maintain market positioning.
- Update vendors/buyer with sales terms and agreement.
- Follow up on leads generated through exhibitions and promotional events to engage/onboard prospective customers.
- Maintain customers’ records and keep all field reports.
- Maintain cordial relationships with dealers/Buyers/Vendors/to build brand loyalty and sustain patronage.
- Utilise and maintain company property including official vehicles for marketing & sales purposes.
- Participate in trade fairs, exhibitions and conferences to showcase products/ Services and meet potential customers.
- Prepare and submit activity report for the attention of the line Manager.
Experience and Qualification
- A first Degree in Business, Marketing & Sales or any relevant discipline.
- Relevant professional qualification.
- 0 - 3 years relevant experience in relevant role.
Competencies and Person Specification:
- Good level of accuracy and attention to detail.
- Demonstrate a good degree of resilience.
- Ability to tactfully deal with difficult people to gain buy-in and manage their expectations.
- Ability to build effective relationships, influence and negotiate with internal and external stakeholders at every level of seniority.
- Effective time management skills; adept at handling multiple priorities and tight deadlines.
- Creative with ability to think out of the box.
- Possess external awareness of recent happenings.
- Flexible and adaptable; able to respond to change.
- Ideal candidate must be results and target driven.
- An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to:
[email protected] using the "Job position: as subject of the email.
Application Deadline 22nd January, 2020.
