Jobs

Online Team Lead in a Leading Party Supplies Company

Owens and Xley Consults - Our client, a leading Party Supplies company, well known for their quality and affordable party gift and decoration item, is recruiting suitably qualified candidates to fill the position below:

Job Title: Online Team Lead Location: Ikoyi, Lagos

Job Description

S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
The Online Team Lead will manage interactions with customers through the company’s digital channels.

Key Responsibilities

Responds to customers enquiries via website or social media with approval from the Business Director
Create and post content and videos on the social media platforms
Manages and resolves client complaints
Follow up on customers to get feedback post service delivery
Other tasks as assigned.
Manage customer engagement for all social media platform
Receive online orders, process orders and ensure the items are delivered to the customers
Communicates orders to the operations team for delivery
Ensures customer satisfaction at all times
Resolve customers’ complaints

Educational Qualification and Experience

1-2 years’ experience in direct sales, digital marketing or customer service
Experience in the retail industry is a plus
HND or B.Sc. in any related discipline

Skills and Abilities:

Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Good initiative, time and stress management skills
Digital marketing skills
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.

Work Conditions

May be required to work overtime.

Remuneration

N60,000 / month

How to Apply Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.

Application Deadline 25th January, 2020.

Ikoyi and 1 other location

Ikoyi, Lagos State

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