Jobs
MTN Nigeria Job Vacancies
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the positions below:
Job Title: Senior Lead, Solution Design & Integration
Location: Nigeria
Job Description
- Specialises in designing and developing IS solutions for MTNN in accordance with architecture and design specifications.
- Complete an analysis of the customer's business requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the business requirements.
- Develop designs of the functional requirements in relation to enterprise business application projects; and including the conceptual, high-level and detailed design specifications for build, implementation and support of this business solution.
- Organize and coordinate the activities of the systems design team and communicate
- All business process changes to them and highlighting the implications on design.
- Liaise with vendors/business team for new solution pilot execution , proof of concept and evaluate the implications of new technology trends.
- Assess implications of a given design, current and future support model; and prepare an implementation and transition plan.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
- First degree in Computer Science or related discipline
Experience:
- Minimum of 5 years working experience while working in Information Technology roles. Such roles include software delivery, software solution architecture and design – using software development Methodologies like Agile, Scrum and Waterfall methods, Prototyping and use of design tools such as Unified Modelling Language (UML).
- Experience in software solution development and integration- The skill set to include - Java/ J2EE platform, SOA (EST/WSDL/XSD/XL), enterprise system integrations(B2B, B2C ), Web design and development
- A bachelor’s degree in Computer Science, Information Technology, Software Engineering or related discipline from a reputable institution.
- Knowledge of telecommunications applications - CRM, ERP systems, Billing, SIM Registration, Payment solutions, Call Detail Record Analysis, Mobile application design, Inter connect and Value Added ervices (VAS ) solution & cloud computing .
Training:
- Formal training in system design architecture, technology architecture and systems integration.
- Specific training on functional business processes
- Elementary leadership training courses
Minimum Qualification
- B.Sc, B.Tech, HND or B.Eng
Job Title: Manager, Talent & Career Management
Location: Nigeria
Job Description
- To lead all the activities of the Career Centre in the provision of Services for the effective operation of the Career Management Solution in MTN Nigeria in line with Company Policy and Strategy on Career Management.
- Engage, develop and implement Career Management paths (including Specialist Career Track and Graduate Trainee Programme) and associated rules for movement within and outside career paths.
- Liaise with Group to facilitate and track group led initiatives/interventions including but not limited to inter-opco mobility and global graduate development programme
- Manage the end to end process of the annual Talent Review cycle as well as succession planning process, framework and plans.
- Provide advisory and other services and guidance on Talent and Career Management to employees throughout the company.
- Review, Develop, Implement and Provide Talent and Y’ello Careers Tools for use throughout the Company as well as identify opportunities for Talent and Career Interventions in the Company through consultation with Senior Management.
- Support the development and implementation of Talent & Career Interventions and strategies
Job Condition:
- Normal MTNN working conditions
Experience & Training
Education:
- First Degree in Humanities, Behavioral Sciences, Social Sciences etc
- Minimum of 3 years post degree
- Fluent in English
Experience:
- 6 - 13 years of experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Masters or Bachelors’ Degree in Social Sciences, Humanities/Arts; or professional certifications in HR(CIPMN, SHRM, CIPD; ATD etc)
- Should include experience in at least4 of the areas captured below:
- Talent Management
- Learning and Development
- Change Management
- Industrial/Employee Relations
- Project Management
Minimum Qualification
- BA, BEd, BSc, HND or Other
Job Title: Officer, Communications Design
Location: Nigeria
Job Description
- To implement internet based internal communications strategy for MTNN and provide key art direction for the ‘look and feel’ of the MTN Nigeria intranet on an ongoing basis
- Implement seamless design/communications standards online and in print.
- Provide support for the design of various internal campaigns, manage Internal Communication, IS, Web relationship as well as maintain high level design standards to improve and maintain the concept of “look and feel”.
- Demonstrate strong capability to work with Adobe Creative Cloud design suite towards the creation/editing of professional videos, animations, illustrations, audio and 3D modelling
- Identify appropriate digital communication channels to effectively enhance MTN Nigeria’s internal communication function and ultimately improve staff experience.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
- First Degree in any relevant discipline
Experience:
- 3-7 years’ experience in an area of specialisation; with experience with working with others
- Experience working in a medium organization
- Experience in internal/corporate communications
- Advanced design and publishing skills
- Web design skills and other modes of communication in a high tech environment
- Experience in digital design and content editing skills evedenced in the following areas:
- Production of quality videos/motion graphics
- Graphics design, illustrations, sound editing.
Job Title: Officer Corporate Communications-External (Supervisory)
Location: Nigeria
Job Description
- Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.
- Provide high level support in drafting speeches for corporate events, contribute to concept, theme and content for regular corporate publications as well as one-off publications, ensuring high-quality look and feel and engaging, informative content which articulates key business issues.
- Develop alternative relevant content, aligned to MTN Nigeria’s communication speak with a view to positively influence stakeholder perception of MTN and its activities
- Enhance and maintain relationships with Internal stakeholders, responsible interest groups and ecosystem partners to project business initiatives such as brand-building, acquisition and retention, customer education, CSR awareness using multiple external communication channels
- Identify appropriate communication channels to effectively engage the hearts and minds of the public with a view to drive a change narrative in the MTN story.
- Drive continuous professional development of team and self through leveraging human resources career development programs, knowledge management and best practice sharing.
Job Condition:
- Normal MTNN working conditions
Minimum Qualification
- Minimum qualification B.Sc, BA, BEd or HND
Job Title: Manager, Portfolio (Health)
Location: Nigeria
Job Description
- To manage MTN’s social investment program in health, through partnership with reputable organisations to implement sustainable projects
- Effective funds management and project budget implementation for MTNf’s health portfolio projects
- Design, develop and implement innovative, large scale and impactful initiatives aligned to MTNf’s strategic objectives
- Enhance and maintain relationships with stakeholders, responsible interest groups, regulatory agencies and ecosystem partners towards the successful implementation of projects and facilitating positive business outcomes.
- Facilitate MTN’s leadership position in the area of csr/ csi through implementation of portfolio projects in alignment with MTN principles, practices and processes, cause related campaigns and employee engagement initiatives.
- Drive continuous professional development of team and self through leveraging human resources career development programs, knowledge management and best practice sharing, coaching and mentoring
Job Condition
- Normal MTNN working conditions
- Occasional travel
Requirements, Experience & Training
Education:
- First degree or BA / Social Sciences is required
Experience:
- 6-13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Must have cross-functional role relationship and networking experience
- Experience in strategy development, stakeholder management, project conceptualisation, planning, implementation and reporting
- Experience in proactive corporate social responsibility (csr), sustainability, social development
- Experience in a project management related function.
Minimum Qualification
Job Title: Information Technology / Design and Delivery Personnel
Location: Nigeria
Job Description
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Design, document, implement and continuously improve Testing services, processes, tools and ways of working to support the Technology operating model.
- Create awareness and drive adoption and adherence to Quality Management System of Testing services, processes and standards.
- Manage, govern, and co-ordinate the operational delivery and service level of agreed Testing services to Technology portfolios, programmes and projects and development teams.
- Implement standard global policies, processes and tools to:
- Align to the increasing pipeline of demand for testing.
- Advisory and guidance in the chosen delivery methodology; agree the requirements for Testing and the approach to be followed.
- Ensure testing resources, tools and environments are in place to deliver.
- Optimize use of testing resources across portfolios, programmes and projects.
- Ensure automated testing happens as part of the build process
- Monitor and report on Testing activities and facilitate decision making.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Education:
- First Degree or HND in Electrical / Electronics, Computer Engineering or IT related discipline
- Certification in any of these quality and testing frameworks e.g. Six Sigma, CoBIT, ITIL, ISEB, ISTQB Test Manger, etc.
Experience:
6 - 13 years of cumulative experience with:
- Minimum of 4 years’ experience in an area of specialization with 2 years’ experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in information and communication technology (ICT) preferably in the Telecommunications, Banking, FMCG or a ICT related industry
- Hands on experience in Software Quality Management System, use of testing tools for automation, performance, regression, i.e. SIGOS, Jmeter, HP ALM, HP Quality Center, etc.
- Experience in Defect management/quality center
- Experience in Software Quality Process Definition and Reviews in an IT environment
- Experience in Solution Delivery Lifestyle(SDLC) management framework and execution
- Experience in managing test environments, product development/systems, ERPs and testing tools to ensure stability and quality in the delivery process
- ISO, CoBIT, Six Sigma, ISTQB Test Manager ,Customer experience Testing or CMM would be an added advantage
Training:
- Quality Assurance management training
- Software Quality Assurance methodologies
- QA best practices.
Job Title: Analyst, CEM Data (Supervisory)
Location: Nigeria
Job Description
- Develops dashboard or reports that measure customer or service metrics for various functional areas across all commercial teams.
- Identify innovative ways for measuring, improving or reporting business insights
- Identify opportunities for building new use cases by understanding & translating raw data & kpis into actionable work functions
- Liaise with approved mtn communication agencies i.e. pr, advertising, and media etc. To ensure a customer-centric communication to the customer from the customer services division.
- Support development and deployment of customer experience management systems and tools as may be required to deliver actionable business insight and recommendations.
- Evaluate impact of service degradation on the customer kpis & kqis, other key metrics & business objectives
- Execute ad-hoc data analytics requests
Job Condition
- Normal mtnn working conditions
- May be required to work extended hours
- Open plan office
Requirements, Experience & Training
Education:
- First degree in Mathematics, Economics, Computer Science, Information Management or Statistics or any related discipline.
- An MSc Or MBA is an added advantage
- Fluent in english
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
- Experience working in a medium organization.
- Knowledge of database tools, data visualization applications such as microsoft power bi, oracle, sql, big data, vba, etc
- Experience in data analysis, problem solving and reporting/presentation.
- Good understanding of hive, apache pig, storm and spark
- Ability to run sql over hadoop.
- Knowledge of big data management in non-sql environment
- Big data dashboard implementation
- Capable of leading process analysis and providing objective feedback on areas of improvement
- Familiarity with implementing analytics solutions with one or more hadoop distributions (cloudera, hortonworks, mapr, hdinsight, emr)
- Proficient in python and/or java
- Familiarity or strong desire to learn quantitative analysis techniques (e.g., predictive modeling, machine learning, segmentation, optimization, clustering, regression)
Training:
- Microsoft power business intelligence (bi)
- Customer experience management platforms
- Key concepts of cem framework and cei model
- Predictive analytics and data modeling
- Big data analysis
- Hadoop database management
- Business planning and analysis
- Customer intelligence analytics
- Big data architecture and deployment.
Minimum Qualification
- BSc, B.Tech, HND, Other or B.Eng
Application Deadline 10th March, 2020.
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