General Manager/Operations Manager at Transcend Consulting Services

Transcend Consulting Services is currently recruiting suitably qualified candidates to fill the position below:       Job Title: General Manager / Operations Manager Location: Lagos Job Responsibilities

• Ensure all decisions are made in the best interest of the hotels and management
• Handling complaints, and oversee the service recovery procedures
• Maximizing room yield and hotel / lounges/ bar revenue through innovative sales practices and yield management programs.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• The General Manager / Operations Manager will oversee the daily operations of the hotel and provide the direction for the hotel; He will also guide the employees to work as a well-functioning team.
• He must be a team player and a result oriented leader.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.
• Ensure full compliance to Hotel operating controls, SOPТs, policies, procedures and service standards.
• Hold regular briefings and meetings with all head of departments.

• A University degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel/lounge with clear track record. Excellent computer system skills.
• MBA will be an advantage.

• Fluency in English. Knowledge of other languages is a plus.
• Top level managerial experience with an eye for details.
• Candidate must have Executive Presence.
• Able to put a system in place to ensure quality control.
• A good knowledge of the local market.
• Nigerian or Foreigner who must have worked in a 5 Star Hotel as a General Manager or Assistant General Manager or Operations Manager.
• Must have at least 7 Years Experience in the hospitality industry and has a good rapport with hotel booking departments of various local and international companies who do long stay hotel bookings.
• Proven experience as a General Manager or relevant role.

• Curriculum Vitae (CV's) are to be sent as a word document or PDF using their names as the file name.
• Candidates whose applications do not follow the above format will not be considered.
• Only shortlisted candidates will be contacted.