Jobs
Vacancies in a Luxury Fashion Store and Beauty Studio in Lekki, Lagos
Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below:
Job Title: Customer Service Officer / Sales Associate
Location: Lekki, Lagos
Job Descriptions
- Are you Stylish
- Do you have excellent customer service skills?
- Do you have a passion for fashion?
- Can you drive sales?
- Are you a people person?
- Can you work late hours/overtime?
- If the answer is yes, this job opening is for you.
Job Overview
- The customer service / sales associates are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilites
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Arrange displays on a regular basis and ensure that all displays are properly locked and secured
- Report discrepancies and problems to the shop manager.
- Give advice and guidance on product selection to customers.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Working within established guidelines, particularly with product lines.
- Responsible for security within the store as well as looking out for fraudstersТ shoplifters and fraudulent credit cards etc.
- Coordinate all issues with key clients between sales, fulfillment and customer support
- Keep a schedule of events /special promotions
- Work with management to organize and execute sales campaigns
- Perform all other duties as assigned
Daily Tasks:
- Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
- Keep store tidy and clean and ensure office assistants clean constantly.
- Process all cash and card payments
- Answer first line queries and complaints from customers.
Weekly Tasks:
- Balance cash registers with receipts.
- Execute the store's visual merchandising concept
Monthly Tasks:
- Work with store manager to conduct inventory count
- Work with store manager to prepare store reports
Educational Qualification
- HND or B.Sc. in any related discipline preferably Marketing, Business and Finance.
Experience:
- 1-3 years' experience in direct sales
- Experience in the fashion industry a plus
Skills and Abilities:
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Good initiative, time and stress management skills
Personal Attributes:
- Keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledge of current trends
- Loves a challenge
- Assertive and creative
- Stylish
Work Environment:
- Work in the office
- Will be required to write reports
- Might be required to work overtime and on weekends if necessary
- MUST reside within Lekki Phase 1
Salary
N50,000 - N60,000 / month
Job Title: Fashion Design Assistant
Location: Lekki, Lagos
Job Responsibilities
- Create sketches for campaigns and collections
- Ensure that the designs are in line with the brandТs aesthetics
- Create mood boards that projects the collections ahead
- Research and suggest fashion trends and projections
- Ensure that the brand remains a market leader, trendsetter in design and innovation.
- Create sketches
- Select fabrics and trims
- Ensure quality control
- Create mood board and sketches before the client comes in for her consultation
- Handle consultation and liaise with customers till final sketch is approved by the customer
- Create 3D designs for each design
- Write out all necessary materials required for the production of each outfit for easy procurement
- Drape fabrics
- Work with the stylists when necessary for the production of each outfit
Educational Qualifications
- HND or B.Sc in any related discipline
Professional Qualifications:
- Certification in Design is a plus Experience
- 1-2 years' experience in a creative position
- Experience in the fashion industry is a plus
Professional Skills:
- High level of professionalism
- Research skills
- Organizational and coordination skills
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Great listening skills
- Good written and verbal communication skills
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
Creative Skills:
- Highly creative
- High level of attention to detail
- Excellent artistic ability.
- Strong visualization skills.
Abilities and Attributes:
- Able to work in a fast pace environment
- Can think out of the box
- Keen eye for detail
- Sociable and friendly
- Confident and pleasant
- Knowledgeable of current trends as it relates to the industry
- Loves a challenge
- MUST reside within the Lekki axis
Salary
Nr80,000 - N100,000 / month
Job Title: Fashion Production Supervisor (Quality Control)
Location: Lekki, Lagos
Job Responsibilities
- Setting quality standards for the factory
- Monitor the quality of the product through the various stages of production
- Establish SOPs for production and preparatory processes to get right first time quality from each process.
- Develop template for quality measurement and recording quality
- Train the newly hired quality personnel on company quality policies and how to use quality tools
- Double check measurements
- Auditing inward fabric and trims and ensuring only quality goods are accepted
- Document inward fabrics with appropriate names and tags
- Ensure that no faulty fabric is sent for cutting. If minor faults are present in the fabric, defects should be marked on the fabric and must be communicated to cutting department
- Preparing audit report of fabrics and accessories
- Conducting pre production meeting before production starts
- Submit weekly analysis quality reports
Qualifications
- Minimum of HND / B.Sc
- Background in fashion is a must.
Requirements
- Excellent technical skills
- Leadership skills
- Good numerical skills
- Communication and interpersonal skills
- Team work
- Confidence
- Eye for details
- Must be female for gender balance
- Must reside within the lekki axis.
Remuneration
- N60,000 - N80,000 monthly.
Job Title: Fashion Store Operations Manager
Location: Lekki, Lagos
Function of the Role
- The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
- This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
- Providing customers the ultimate experience by successfully executing the brandТs strategy;
- Leading and developing a team of sales professionals in providing unsurpassed customer service.
Key Responsibilities
- Plan out work assignments and work schedules of the employees and assign specific duties to employees
- Ensure that the store personnel comply with the storeТs security, sales and record taking practices and procedures.
- Model and promote great customer service
- Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
- Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
- Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
- Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
- Inform BDM of competitor activities / promotions and strategies
- Maintain an in-depth knowledge of products
- Lead by example and model behavior that reflects the brandТs core values
- Recruit, guide and develop a team of professional sales staff, according to local HR directives
- Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
- Continually develop the sales associates and other staff so they can grow with the Company as it grows
- Work with HR on assessing all the sales associates, and store support staff
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
- Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.
Daily Tasks:
- Perform opening and closing procedures
- Attend to customers
- Take opening and closing stock count
- Ensure store is visually appealing
- Collate and communicate customer feedback.
Weekly Tasks:
- Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
- Prepare weekly operations reports.
Monthly Tasks:
- Work with BDM to prepare sales report
- Prepare inventory report. Requirements
Educational Qualification
- HND or B.Sc in any related discipline preferably Marketing, Business and Finance.
Experience:
- Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
- Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
- Be able to work non-traditional hours, including days, nights, weekends and holidays
- Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
- Be flexible to work in various roles based on business needs (front or back office)
- Appreciated background in luxury goods a plus
- Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.
Skills And Abilities:
- Goal oriented approach
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills.
Personal Attributes:
- Keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledgeable of current trends
- Loves a challenge
- Assertive and creative
- Stylish and fashion savvy.
- MUST reside within the Lekki axis.
Salary
N100,000 - N150,000 / month
Job Title: Front Desk Officer
Location: Lagos
Job Responsibilities
- Be in constant communication with prospective customers via calls, messages, networking events and the use of social media with the goal of generating sales
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer needs and provide assistance and information on product features
- Attend to phone calls from customers and resolve enquiries, queries, emails or other means as directed
- Receive all walk in customers and direct them to the appropriate department. Ensure they are properly attended to.
- Provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services
- Submit weekly reports to Studio Manager
- Other tasks as assigned
Qualifications
- B.Sc. / HND
- Fluent in written and spoken English.
- MUST reside within Lekki Phase 1
Requirements:
- Ability to communicate clearly (Great communication and problem solving skills)
- Self control
- Exceptional computer skills
- A friendly and professional demeanor
- Team player.
Remuneration
N50,000 / month.
How to Apply
Interested and qualified candidates should send their Applications to:
[email protected] using the "Job title" as subject of the email.
Application Deadline 17th April, 2020.
