Jobs

Customer Service Manager at PG Consulting Limited

PG Consulting Limited - Our client is looking to engage a motivated and experienced candidates to lead its customer service department within the capacity below:

Job Title: Customer Service Manager Location: Lagos

Job Description

Major goal is effective implementation of customer service procedures to provide outstanding customer service to our clients that meet the customer satisfaction goals that has been set.

Responsibilities

Supervise day-to-day operations in the customer service department.
Create and implement effective customer service procedures, policies, and standards.
Respond to and resolve customer service issues in a timely manner and implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Act as the company gatekeeper and answer questions about warranties or terms of sale.
Periodically carry out assessment of service statistics and prepare detailed reports for Management
In charge of training of new customer service agents.
Stay informed on the latest industry techniques and methods.
Develop customer satisfaction goals and periodically prepare reports on overall customer satisfaction for Management.
Generates, processes, sends and tracks invoices to customers, monitors and records payments and resolve billing disputes
Ensure due diligence for billing accuracy by cross-checking payments against corresponding invoices
Manage the approved budget of the customer service department.

Qualification

Bachelor’s degree in Business Administration or Management or relevant field.
A minimum of 5 years’ proven experience in customer service positions.
Wide knowledge of and extensive user savvy with social media platforms
Excellent knowledge of the latest industry trends and techniques.
Proficiency in Microsoft Office and customer service software.
Certification in Customer Service or related areas will be an added advantage

Requirements:

Calm, Presentable, Smart Pleasant and Personality
Excellent leadership and Strong interpersonal relationship skill
Self-motivated and able to use initiative
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.

How to Apply Qualified and interested individuals should forward their applications and CV to: [email protected] using the Job Title as subject of the email

Application Deadline 14th May, 2020.

Lagos State

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