Jobs

Graduate Job Opportunities at HOR Logistics

HOR Logistics is one of the fastest growing in the Logistics and transportation Industry, we offer local deliveries within lagos and abuja, International Deliveries to and fro U.S. and UK, Cargo Storage and Online Checkout Assistance.

We are recruiting to fill the positions below:

Job Title: Human Resource Intern Location: Lagos

Responsibilities

Post, update and remove job ads from job boards, careers pages and social networks
Screen CVs and applications
Schedule and confirm interviews with candidates
Plan and organize on-boarding and induction programmes for new staff
Liaise with Unit leads or representatives to participate in new staff on-boarding programmes
Provide guidance to new staff on documentations and follow up to retrieve documents for record purpose
Update and maintain an accurate internal databases with new employee information using the approved template
Gather payroll data like leaves, suspension, working hours and bank accounts and provide update to the HR Lead and Accountant
Prepare HR-related reports as needed
Address and handle employee queries on HR related issues and escalate to the HR Lead if unresolved
Distribute company policies in digital formats and/or hard copies
Participate in organizing company events, trainings, team building activities etc.
Provide general administrative and Human Resource functions as directed by the HR Lead

Requirements

OND in Human Resource Management, Business Administration or other related field of study
Experience as a Staff Assistant or similar junior HR role is a plus
Ability to use MS Excel, power-point and word effectively
Excellent email etiquette
Good understanding of full-cycle recruiting
Organizational skills
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary N30,000 monthly.

Job Title: Customer Service Officer Location: Lagos

Responsibilities

Managing large amounts of incoming calls from Customers
Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
Acknowledge and resolve customer complaints.
Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
Escalate Customers' issues to the appropriate desk and ensure quick resolution
Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
Identify and assess customers' needs to achieve satisfaction
Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
Provide General Customer service support

Requirements

HND or B.Sc in related field of study
Proven customer support experience or experience as a Client Service Representative
Ability to use MS Excel, power-point and word effectively
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Excellent email etiquette
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.