Advice Worker job description

Job description of an Advice Worker

Advice Workers provide advisory or consultative services to individuals, groups and communities on a wide range of subjects, including education, housing, drugs, immigration, benefits and other financial, social, cultural, economic and political matters.

If you become an advice worker, you’ll be responsible for providing information and advice to service users, conducting evaluations and assessments of their circumstances, making contacts, networking and referring service users to other helpful organisations.

Advice workers help people who are often in crisis situations, with very complex problems. This can make the work stressful and emotionally demanding, but at the same time rewarding if a resolution to their problems or a way forward can be found.

This Advice Worker job description example includes the list of most important Advice Worker duties and responsibilities as shown below. It can be modified to fit the specific Advice Worker profile you're trying to fill as a recruiter or job seeker.

Advice Worker Duties and Responsibilities

Advice Worker job description should contain a variety of functions and roles including:

Provide a comprehensive advice, advocacy and information service to clients in person, over the phone and by email.
Explore with and advise clients of all options open to them and their possible effects.
Support clients to take action to resolve their problems.
Undertake follow-up work on behalf of clients including advocacy, negotiation and mediation with schools, letting agents, statutory organizations or other institutions as the case may be.
Accurately record details of clients and the actions taken on their behalf and maintain accurate client paper files as appropriate and manage a case list.
Make appropriate referrals to other agencies.

Advice Worker Requirements / Skills / Qualifications

Advice Worker job description should include these common skills and qualifications:

Qualifications in economics, finance, business, law, political science, sociology, psychology, social sciences, public administration and other related subjects can be particularly advantageous.
Significant experience of working in an information, advice, and advocacy setting.
Proactive with strong problem-solving skills and the ability to think creatively.
Excellent interpersonal, written and verbal communication skills.
Non-judgmental and compassionate.
Excellent organizational, administrative and IT skills

As a hiring manager, recruiting an ideal Advice Worker starts with crafting a good job description. Use this Advice Worker job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Advice Worker may also reference it in preparation for the interview.

Advice Worker Job Description

Job description of an Advice Worker

Advice Worker Duties and Responsibilities

Advice Worker Requirements / Skills / Qualifications

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