What is the job description of a Cabin Crew member? What are the duties and responsibilities of a Cabin Crew member? What does a Cabin Crew member do?
Job Description of a Cabin Crew
Cabin Crew is everyone that works on board an aircraft. Flight Attendants, Senior Flight Attendants, Pursers, Onboard chefs – all of them are part of the Cabin Crew. They are all a part of the team that is responsible for your well-being on a flight.
The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers.
Cabin crew members ensure that all emergency equipment is in working order prior to take off and that there are enough supplies for passengers. They also help passengers to board the plane and give a demonstration of safety procedures and equipment.
Air cabin crew members strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell gifts and duty-free items. Cabin crew members may work on short or long-haul flights.
Cabin Crew Duties and Responsibilities
Cabin Crew members perform a variety of functions and roles including:
Understanding the duties of your assigned position during flight and acting your best
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
- Completing paperwork, including writing a flight report.
- Checking all passenger seat belts and galleys are secure prior to take-off;
- Making announcements on behalf of the pilot and answering passenger questions during the flight;
- Giving first aid to passengers where necessary;
- Serving meals and refreshments to passengers;
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
- Welcoming passengers on board and directing them to their seats;
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
- Prepare accurate reports concerning any significant issues or happenings
Cabin Crew Requirements / Skills / Qualifications
Some common skills and qualifications required of Cabin Crew members include:
- Proven experience as cabin crew or related customer service experience
- Fluency in English, knowledge of additional languages is a strong advantage
- Basic skills in MS Office
- Customer-oriented approach
- Clean, professional appearance and healthy constitution
- Exceptional communication and presentation skills
- Cool tempered and patient with aptitude in resolving issues
- Cabin crew certification or training
As a hiring manager, recruiting an ideal Cabin Crew member starts with crafting a good job description. Use this Cabin Crew job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.
Job seekers interviewing for the role of a Cabin Crew member may also reference it in preparation for the interview.