Customer Service Representative job description

Customer Service Representative Duties and Responsibilities

Customer Service Representative job description should contain a variety of functions and roles including:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Customer Service Representative Requirements / Skills / Qualifications

Customer Service Representative job description should include these common skills and qualifications:

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Customer-centric
Result-driven
Focus on quality and attention to detail
Good time-management skills
Ability to multi-task
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Ability to work with minimal supervision

As a hiring manager, recruiting an ideal Customer Service Representative starts with crafting a good job description. Use this Customer Service Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Service Representative may also reference it in preparation for the interview.