Jobs

Cards & Alternate Channels Dispute Resolution Officer at Union Bank of Nigeria

Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:

Job Title: Cards & Alternate Channels Dispute Resolution Officer

Location: Lagos, Nigeria (On-site)
Job type: Full-time

About the Job

Ensure refund/settlement is processed within set time frames in order to delights customers.
Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries
Review and authorize posting file from team members for processing and crediting of customers account for failed transactions.
Ensure all enquiries and complaints relating to card and channel transactions are responded to within defined SLA time frame to guide against customers dissatisfaction.
Ensure settlement figures are validated for all card transactions done via ATM, POS and WEB
Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors
Ensure proper adjusting entries are made for exceptions identified during call over exercise
Ensure submission of volume statistics report and any other report as may be required
Reconciliation of individual processed file on electronic channels and ensure all outstanding are resolved within agreed timelines.
Be vigilant to identify high risk areas and suggest necessary controls where possible