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Cards & Alternate Channels Dispute Resolution Officer at Union Bank of Nigeria

Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:


Job Title: Cards & Alternate Channels Dispute Resolution Officer

Location: Lagos, Nigeria (On-site)
Job type: Full-time

About the Job

  • Ensure refund/settlement is processed within set time frames in order to delights customers.
  • Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries
  • Review and authorize posting file from team members for processing and crediting of customers account for failed transactions.
  • Ensure all enquiries and complaints relating to card and channel transactions are responded to within defined SLA time frame to guide against customers dissatisfaction.
  • Ensure settlement figures are validated for all card transactions done via ATM, POS and WEB
  • Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors
  • Ensure proper adjusting entries are made for exceptions identified during call over exercise
  • Ensure submission of volume statistics report and any other report as may be required
  • Reconciliation of individual processed file on electronic channels and ensure all outstanding are resolved within agreed timelines.
  • Be vigilant to identify high risk areas and suggest necessary controls where possible


How to Apply
Interested and qualified candidates should:
Click here to apply

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