Cards & Alternate Channels Dispute Resolution Officer at Union Bank of Nigeria
Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.
We are recruiting to fill the position below:
Job Title: Cards & Alternate Channels Dispute Resolution Officer
Location: Lagos, Nigeria (On-site)
Job type: Full-time
About the Job
- Ensure refund/settlement is processed within set time frames in order to delights customers.
- Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries
- Review and authorize posting file from team members for processing and crediting of customers account for failed transactions.
- Ensure all enquiries and complaints relating to card and channel transactions are responded to within defined SLA time frame to guide against customers dissatisfaction.
- Ensure settlement figures are validated for all card transactions done via ATM, POS and WEB
- Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors
- Ensure proper adjusting entries are made for exceptions identified during call over exercise
- Ensure submission of volume statistics report and any other report as may be required
- Reconciliation of individual processed file on electronic channels and ensure all outstanding are resolved within agreed timelines.
- Be vigilant to identify high risk areas and suggest necessary controls where possible
How to Apply
Interested and qualified candidates should:
Click here to apply