Jobs at Etisalat Nigeria for Experienced Personnel, March 2015

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


We are recruiting to fill the below position:

Job Title: Manager, Quality Management

Location: Lagos

Job Summary
Drive conformance to business processes through the use of best in class framework for process reviews, prioritizing inputs from risk assessment reports, audits and other business reports thereby ensuring efficiency in the delivery of objectives.

Principal Functions

• Design programs / workshops to communicate the quality management system and culture to both internal and external customers.
• Develop the process review calendar and coordinate its systematic delivery
• Design and facilitate the implementation of process KPI management framework for the purpose of minimizing gaps that could cause control risks
• Measure, analyse and report on strategic process performance based on documented KPIs thus revealing trends for thepurpose of implementing corrective actions
• Collaborate with stakeholders in proactively identifying process risks and proffer solutions in alignment with industry best practices.
• Design and recommend programs for the continuous development of quality teams to enhance productivity.
• Facilitate the communication of identified process strengths & weaknesses to stakeholders with recommended process improvements.
• Facilitate the implementation of improvement initiatives with periodic status report.
• Facilitate the systematic identification and mitigation of process bottlenecks to realise process efficiency
• Support the identification of operational challenges and coordinate quality teams in the delivery of operational excellence.
• Establish and maintain the quality management system to promote the organization's competitive edge.
• Stakeholder engagement in the identificationand documentation of realistic process controls

• First degree in a relevant discipline from a recognized university.

• Six (6) to Eight (8) years work experience, with three(3) in a supervisory role.
• Process Design and Analysis
• Project Planning and Control
• Data Gathering and Analysis
• Problem Solving
• Presentation/Facilitation
• Communication
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Coordinate the implementation of an effective framework for the operation and maintenance of the Base Station Subsystem, provide support functions on access network and effective management of all monitoring tools
• Provide leadership and direction for the Network Operations Centre unit.

• Assist the Director, Network Operations in communicating the division's strategic direction and objectives to all staff.
• Assist in the definition of the division's plans, policies, projects and service levels.
• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Keep abreast of global and local best practice as it relates to the team function's activities.
• Continuously review the unit/ team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholders.
• Manage and support network access and network performance management systems including all monitoring tools.
• Oversee the integration, management and administration of Base Station Subsystem (BSS) and access network platform infrastructure (UNIX-Solaris and application level) and other related equipment.
• Ensures processes and procedures (e.g.Escalation/reporting, updates, call answering/handling, and training) are in place to support scalable growth
• Continually identifies areas for process,quality and efficiency improvement within the NOC, recommends prioritized enhancements with supporting details to Change Control Board and oversees implementation.
• Manage and support admittance and access to Network Infrastructures locations especially MGW and BSC sites
• Ensure regular update of network element database documentation, support and monitor a proactive maintenance cycle on all access network systems and infrastructure.
• Delivers constant improvement in real-time identification and resolution of real-time problems; brings a deep attention to process, training and actions necessary to support outages time reduction and issue detection, response and recovery
• Investigate and identify reasons for abnormal network conditions.
• Take proactive steps to prevent network faults and failures.
• Serve as unit's primary liaison with third-party vendors and initiate regular meetings to agree on service levels.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to BSS operations policies, standards, guidelines and operations and take action as required.
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Monitor and control the budgetary needs of the unit/function.
• Develop and report on metrics for the performance of the NOC and individual NOC employees
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network Operations.
• Perform any other duties as assigned by the Director, Network Operations.

• First degree or equivalent in Electrical Engineering
• Postgraduate/ professional qualification in a related field will be an added advantage.

• Nine (9) to twelve (12) years Telecoms work experience with at least three (3) years in a managerial role.

• Continuously develop and manage the Capex Management function to ensure Capex benefits are optimized; costs are managed within agreed envelopes, and guidance provided to the various departments on Capex issues.
• Support the Capex approval process to ensure rigorous optimum return on investment and stringent cost management practices
• Provide decision-support analyses and reporting based on agreed timelines and standards to aid management with financial business decision making.   

• Ensure compliance with the capital policies and procedures as detailed in the Capex Framework
• Assist in producing Capital Expenditure reports to highlight actuals vs. budget
• Reporting on cashflow actuals and forecast for capital expenditures
• Conduct ad-hoc regular physical verifications of physical assets
• Support Fixed Asset Reconciliation and ensure Fixed Assets register is accurate
• Preparation of analysis to support Capex key Performance indicators
• Analyse financial trends to highlight non-profitable Capex projects
• Perform 'what if' analysis on Capex initiatives on cost savings. Report findings to the management team to support the decision making process
• Work with Procurement and stakeholders to monitor and track the performance of the suppliers/projects - on time delivery of the requirements in the right quality and quantity to deliver the best value to the business and customer's needs
• Develop a standardised Capex Model for assessing Capex request
• Support the Finance support team in developing business cases in line with best practices to optimize spend and ensure a return on investment within the shortest possible time Track

• Bachelor degree in Accounting, Finance or Economics required.
• Relevant professional part qualification (ICAN, ACCA, CIMA) will be an added advantage

• Minimum of three to five years post-NYSC relevant work experience in reporting, consolidation and financial analysis. Experience in consulting and financial advisory services industry a plus
• Experience of working with Capex projects
• Strong excel skills and access database skills
• Financial Systems Knowledge (emphasis on Oracle ERP)
• Good Knowledge of GSM industry.
• Good knowledge of Microsoft Office (emphasis on Excel, Power point and Word).
• Accounting/IFRS knowledge
• Good Understanding of financial modeling
• High level of accuracy and attention to details
• Good verbal and written communication
• Strong initiative and ability to manage multiple projects as well as follow through skills
• Ability to work with others in a fast paced, dynamic environment
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

• Captureall payments and receivables on Oracle ERP and TABS and ensure compliance of the company treasury activities with the company policy and in line with local constraints.

• Develop Treasury Operations processes and procedures
• Develop and prepare various treasury reports to aid critical decision making
• Ensure all lodgments reflected on banks statement are captured on accounting systems (TABs, ERP etc)
• Verify charges and commissions/interest posted by the banks
• Ensure all payments effected through the banks are captured on the Accounting system (ERP)
• Capture all Fund management journals on ERP
• Ensure posting of all the company's interest income duly verified by the Treasury Specialist Funds Management before absorption into the Account System (TABs, ERP etc)
• Complete special projects as required toensure continuous improvement of all cash management processes and theoperation of the Treasury.
• Carryout assignedtasks as advised by the Manager, Operations and fund management

• First degree in a relevant discipline from a recognized university.
• Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc).

• Three (3) to Five (5) years work experience.
• Cash Management
• Financial Accounting/Reporting
• Communication
• Personal Effectiveness
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Senior Engineer, Fixed Transmission & IP (DWDM)
• Provide necessary support towards proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media.
• Support IP/ MPLS Backbone Network, Technologies such as SDH, MPLSCore, MP-BGP, VPNs, VPLS, L3VPN, ATOM, Metro, MPLS, Fast Rerouting, VRRP, BFDetc

• Provide high level technical support for the regional field support engineers in resolving transmission faults and minimizing down time.
• Proffer solution to repetitive transmission network faults affecting network quality and availability; Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.
• Ensure all work orders and change requests are implemented according to applicable processes.
• Responsible for the timely escalation of all inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission faults; follow up with vendors and third party service providers to ensure faults are resolved within defined SLAs.
• Review all changes to network configuration for technical accuracy and impact, and provide multi-protocol network problem resolutions.
• Ensure transmission work undertaken by vendors/service providers meet EMTS specifications.
• Manage bandwidth on the Microwave/fiber backbone and other transmission media for optimal performance
• Administer accurate data within the transmission database; i.e. accurate tracking of RFQs and orders placed with vendors/service providers, and coordinate the acceptance testing of all delivered nodes.
• Maintain comprehensive sets of records for the transmission network.
• Maintain the integrity of configuration database and record systems and ensure network security integrity documentations are updated regularly.
• Responsible for end to end IP integrations for new Transmission equipment, Core switching equipment, VAS nodes, Media gateway, and GGSN /SGSN gateways nodes and interconnect nodes into IP network
• Monitor and ensure vendors' adherence to contractual SLAs (vendor management).
• Conduct routine performance checks on the transmission network via the NMS systems to ensure the desired quality of service and customer experience.
• Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
• Operate and maintain MUXes and ADMs in a multi-vendor environment including Huawei, Alcatel, Nokia-Siemens, Nera (SDH, DWDM, OTN, OADM and IP)
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Perform any other duties as assigned by the line Manager, Fixed Transmission HLS.

• First degree in Electrical/Electronic Engineering or a related light current field

• Three (3)to Five (5) years post NYSC relevant work experience.
• Sound understanding of DWDM and other transmission technologies.
• Good understanding of IP/MPLS and evolutiontowards an IP/NGN based technology.
• Clear understanding of the following protocols:MP-BGP, VPNs, VPLS, L3VPN, ATOM, Metro, Fast Rerouting, VRRP, BFD OSPF, IS-IS, BGP ,MP-BGP QOS, NAT, IP routing andswitching.
• Excellent working knowledge of Cisco,Juniper, Huawei and Alcatel routers and switches.
• Cisco CCNP certification or equivalent inother DATACOM vendors listed above.
• Good understanding of mobile telecommunication network
• Advanced working skills on Microsoft office suite.
• Excelent presentation skills.
• Service Continuity Management, Monitoring and Control
• Telecommunications& Mobile Network Standards & Specifications
• Network Administration
• Problem Solving
• Accountability
• Teaming
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

• Liaise with relevant government agencies and ensure the timely submission of Etisalat's requests for approvals, permits etc.
• Follow up with relevant government agencies on approvals, permits etc.
• Liaise with Finance to ensure timely payment of all government statutory returns.
• Develop and maintain an accurate database of all regulations/regulatory requirements that affect Etisalat's operations.
• Liaise with relevant teams/business units in carrying out all assigned tasks.
• Assist in preparing first drafts of correspondence and position papers on government related issues.
• Research policies, laws, regulations and data relevant to Etisalat's needs.
• Attend departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Government Relations.
• Perform any other duties as assigned by the Manager, Government Relations.

• First degree or its equivalent in a relevant discipline.

• Three (3) to five (5) years relevant work experience.