New Jobs in Lagos at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.




We are recruiting to fill the position below:

Job Title: Specialist, Quality Assurance (Corporate Quality and Excellence)
Location: Lagos
Job Summary

• Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business

• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
• Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
• Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Establish and manage quality teams for process optimization and operational excellence
• Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
• Generate process review reports with identified strengths, weaknesses and improvement recommendations
• Identify and mitigate process bottlenecks in order to realize process efficiency
• Identify and document realistic process controls for tracking and reporting processes within agreed timelines
• Support the maintenance of the Quality Management System to promote the organization's competitive edge
• Carry out other assignments as directed by the Manager, Quality Management.

• First degree in a relevant discipline from a recognised university.

• Three (3) to Five (5) years work experience
• Process Design and Analysis
• Project Planning and Control
• Problem Solving
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer focus

• Ensure all assets and liabilities in the general ledger are properly disclosed inaccordance with generally accepted accounting principles, maintain appropriate and consistent financial reports to guide management's decision

• Ensure timely analysis of various OPEX accounts to ascertain the correctness of transactions in line with budget andtrends
• Review and approve journal vouchers and other financial transactions before imputing on ERP system
• Review relevant general ledger accounts (income statement and balance sheet) forcompleteness
• Review the age analysis of balance sheet accounts
• Ensure the amortisation of prepayment accounts , licence fee accounts are correctlycarried out and that supporting documents are appropriately vouched
• Review general ledger/sub ledge accounts
• Review monthly transaction and book approved relevant positions into the accounts.
• Review and approve all accruals booked into ERP based on input from the various department and vendors statements
• Ensure complete reversal of monthly accruals based on agreed process
• Establish an effective communication link with user departments to discuss OPEX figuresfor completeness and appropriateness
• Ensure all signed month end schedules are submitted to the financial reporting unitwithin the agreed timelines
• Ensure the monthly companywide OPEX and balance sheet report are of high quality and delivered within timeline
• Ensure completeness and availability of all supporting documents needed by the auditteam to facilitate smooth audit exercise at all times
• Carry out other duties as instructed by Manager, GL & Reconciliation

• First degree in a relevant discipline from a recognised university
• Membership of Professional association (CIMA, CFA, ACCA, ICAN,etc)

• Three (3) to Five (5) years work experience
• Financial Accounting/ Reporting
• Receivables Management
• Communication
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer focus

• The Head of Enterprise Solutions will be responsible for managing and ensuring the delivery of business results through the management of Fixed and mobile solutions and Service Delivery & Operations.

• Research and Development into in-demand solutions and services for enterprisebusinesses.
• Responsible for full commercialization (concept to launch) of all fixed and mobileenterprise services.
• Responsible for driving revenue and penetration growth of enterprise services.
• Lead all cross-functional programs for delivering all enterprise services, beyondregular voice and data product propositions.

• Pre-Sales & Customer On-boarding
• Post-Sales Operations - Billing,Payment, Issue Resolution, Service & Order Provisioning for all Enterprise Services

• Review and provide input in the development of propositions and business cases for up-to-date innovations in enterprise services and proffer recommendations to the Director, Enterprise Segment.
• Review the technical implementation plan for all enterprise based services including identified potential barriers and recommended solutions.
• Coordinate the implementation of all projects related to the development of enterprise based services for EMTS and ensure timely completion/compliance to quality standards.
• Review all existing and potential product offerings vis-a-vis market research/trends, suggest improvements and proffer recommendations to the Director, Enterprise Segment.
• Review functional requirements, content, look and feel of all potential enterprise based offerings and proffer recommendations to the Director, Enterprise Segment.
• Liaise with the Technical and/or IT department to oversee the development of functional platforms for all enterprise based services on the network.
• Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various units within the Products and Services division.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the Enterprise Solutions unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Enterprise Segment
• Perform any other duties as assigned by the Director, Enterprise Segment.

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.

• Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.