Recruitment in an IT and Telecommunications Company for Customer Care Executives

Lorache Group - Our client, an IT and Telecommunications company, is recruiting suitably qualified cndidates to fill the position below:   Job Title: Customer Care Executive Location: Lagos Responsibilities

• Create content and engaging ideas for online campaigns
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities.
• Take ownership of customer’s issues and follow problems through to resolution.
• Set a clear goal and deploy strategies focused towards that mission
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports

• Proven working experience as a customer service manager
• Flair for Digital communication
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS Degree in related field.
• Candidate must be residents of Lagos ISLAND.
• Excellent knowledge of Social Media
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications