Customer Network Support Engineer Vacancy at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world. We are recruiting to fill the position below:   Job Title: Customer Network Support Engineer Req ID: 221550 Location: Lagos Job Segment: Network, Telecom, Telecommunications, R&D Engineer, Network Engineer, Technology, Engineering Job Summary

• We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients.
• As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization.
• You will also take active part of the Emergency Handling support.
• You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales.
• This will require detailed customer networks knowledge and knowledge of the customer strategies.

• Customer request handling
• Software update handling (SUH)
• Developing and maintaining relationships
• Identifying new business opportunities

• Education: Bachelor's Degree
• Ericsson portfolio knowledge preferred
• Service Delivery process, models and strategy
• Change and improvement management skills
• Consultative selling skills
• Negotiation and argumentation skills
• Min years of experience: 5 Years
• Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
• Market insight
• Financial acumen and skills

• Candidate should be open for 24*7 work environment.