Bilingual Customer Service Representative Duties & Responsibilities

The role and function of a Bilingual Customer Service Representative includes the following duties and responsibilities:

Memorizing the prices and features of each offering.
Confirming customers' language preferences as you assist them.
Addressing queries, complaints, and recommendations furnished by customers.
Redirecting customers to the pertinent department, if needed.
Deferring to management in instances of uncertainty.
Monitoring call and mail histories to ensure that all customers have been assisted.
Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
Administering and receiving customer surveys on occasion.
Processing exchanges and refunds in ways congruent with our policies.
Providing customers with details of supplementary products or services that may suit their needs.

Note that this is not an exhaustive list of Bilingual Customer Service Representative duties and responsibilities. Job functions for specific Bilingual Customer Service Representative roles may vary, depending on the industry and type of employer.

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