The role and function of a Call Center Agent includes the following duties and responsibilities:
Note that this is not an exhaustive list of Call Center Agent duties and responsibilities. Job functions for specific Call Center Agent roles may vary, depending on the industry and type of employer.
Call Center Supervisor job description
Customer Support Manager job description
Customer Care Executive job description
Customer Service Associate job description
Call Center Representative job description
Client Service Executive job description
Customer Service Manager job description
Contact Centre Agent job description
Customer Service Supervisor job description
Customer Support Executive job description
Customer Service Officer job description
Bilingual Customer Service Representative job description
Customer Relationship Manager job description
Field Service Representative job description
Customer Experience Officer job description
Customer Success Manager job description
Service Manager job description
Help Desk Manager job description