Jobs
IBM Nigeria Job for a Technical Solution Manager in Lagos
The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM
manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
Job Title: Technical Solution Manager
Job Description
- Technical Solutions Management professionals are responsible for the
development and overall solution design of IBM Technical Support
Services (TSS) solutions, sold through Sales Specialist and/or directly
to customers. By using a combination of IBM offerings and (if required)
partner services, the TSM creates complex, international, multi-year,
custom solutions and associated cost cases which meet the customer's
requirements. Additionally, he gives guidance to the offering and
delivery team for the implementation. TSMs are working jointly with
Transition Managers on won deals to ensure a smooth knowledge transfer
of the solution design.
- While in Technical Support Services (TSS) our main business is the
IBM logo product support, Multivendor Support (support for non-IBM
products) combined with managed Technical support services by using all
tools, technologies and resources available within IBM. TSM’s play a
vital part in growing the non-IBM product share as these engagements
require extensive solution design efforts, including negotiations with
suppliers.
- The solution related directions established by the TSM are the
foundation of IBM's solution and heavily influence marketing, contract
and delivery strategies for the engagement. The TSM is required to
anticipate, create and define innovative support solutions which match
the customer's and IBM's tactical and strategic requirements.
- Their leadership provides the foundation of the IBM solution that
influences our sales teams and delivery strategies for the engagement.
- TSMs own the definition of the support services solutions, are
accountable for the overall success of the engagement and are the
primary source of IBM Global Technology Services engagement management
and solution design around the world and across all product and
technical disciplines.
The TSM is an active member of the total TSS community and is
involved in the strategic definition of the TSS solutions. He is the
primary source of TSS engagement management and solution design within
the geography for this discipline.
The TSM practices in all
disciplines within a country and/or region, and combines knowledge of
multiple subject matter experts (e.g. for ETS, MVS, …). The TSM will
lead multiple discipline teams on medium to large engagements, and/or
manages a single discipline of a larger engagement, to develop and close
technically and financially difficult, opportunities.
Required Technical and Professional Expertise
Bachelor's Degree
At least 5 years experience in Technical Support Services Delivery
English: Fluent
Preferred Technical and Professional Experience
Bachelor's Degree
At least 7 years experience in Technical Support Services Delivery
English: Fluent
Required Education: Bachelor's Degree
Preferred Education: Master's Degree
Travel Required Up to 50% or 3 days a week (home on weekends - based on project requirements)
Is Extensive Time Away From Home Required? Yes
Posting Country Nigeria
State / Province LAGOS
City / Township / Village LAGOS
How to Apply
Interested and qualified candidates should
Click Here to Apply
EO Statement IBM
is committed to creating a diverse environment and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
gender, gender identity or expression, sexual orientation, national
origin, genetics, disability, age, or veteran status. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.
Primary job category Services Solutions Management
