At Microsoft, we're about helping customers realize their potential.
From gamers to governments, moms to mega-corporations, we serve just
about every kind of customer, all over the globe.
Many people
think Microsoft = software. We do do software-but we also do hardware,
services, research, and more. We work on PC operating systems and
applications-like Windows and Windows Live. Products for IT
professionals and developers-like Windows Server and Visual Studio.
Online services such as Bing and MSN. Business solutions like Office and
Exchange. And devices like Xbox, keyboards, webcams, and mice. We're
passionate about what we do.
What this means if you come to work
here is opportunity-to do things that make a real difference in
millions, even billions, of lives. To reach your potential. So why not
take a closer look at Microsoft? We think you'll find that amazing
things really do happen here.
Job Title: PFE Platforms
-Role Purpose
To provide Onsite Support Services and Incident
Prevention Services to Microsoft Premier Customers. Build very
successful relationships with your customer through the delivery of a
high-quality technical engagement in a specific technology area.
Delivery of an excellent service is essential to promoting the Onsite
services as the most customer focused offering available. The
engagements may be short-term demand-led or longer term engagements with
a dedicated customer.
Team/ Department Mission As part of the
Customer Service and Support (CSS) the Premier Filed Engineering
Services organization delivers Rapid Onsite Support Services and
Incident Prevention Services to MS Enterprise customers.
The PFE
engineers help Premier customers during the “operate” and “improve”
phase of the MS product usage. The Support Service can be proactive for
workshop and SKU service delivery and reactive as well as response on
critical situations. Increase service availability for Microsoft’s
Enterprise Customers by providing proactive support consulting in a
specific product or Technology area.
-Key Accountabilities
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