Service Coordinator Duties & Responsibilities

The role and function of a Service Coordinator includes the following duties and responsibilities:

Assessing the service needs of clients and linking them to the appropriate resources and providers.
Facilitating programs and services, job training, and transportation.
Developing a resource directory of local social service agencies and providers for easy access.
Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes.
Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
Evaluating the quality of all services and identifying areas that need improvements.
Following up with clients regularly to assess and ensure their satisfaction.
Responding to complaints and resolving issues or matching clients with better services.
Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
Scheduling appointments for clients, answering phones, and tracking clients' service records.

Note that this is not an exhaustive list of Service Coordinator duties and responsibilities. Job functions for specific Service Coordinator roles may vary, depending on the industry and type of employer.

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