Current Job Positions in Lagos at Mannich Consulting Services, November 2014

Mannich Consulting Services, a consultancy company with Bias in the Hospitality and Food Services industries, is recruiting to fill the position of:


Job Title: Customer Relationship Supervisor
Location: Lagos, Nigeria
Responsibilities

• Supervise and mentor the credit team assigned
• Assess, review and approve loans as per policy
• Developing and executing plans that will allow the branch to achieve their targets and implement branch strategies.
• Maintain a quality portfolio for the branch as per set target
• Maintain a well-functioning filing system at the branch for all loan documents
• Analyze, compile and submit reports as per reporting standards
• Ensure effective implementation of customer service standards and perform regular meetings with existing and potential customers to identify gaps and potential areas for improvements.

• HND/Bachelor's degree in Business Admin or related fields
• A minimum of 2 years' experience in credit operations as a credit officer in Micro-Finance Environment
• Credit analysis skills and experience
• Experience in Microfinance would be an advantage and preferred
• Experience in Group Lending would be an advantage and preferred
• Fluency in English required, Igbo language proficiency is beneficial
• Must be proficient with Microsoft Excel, Word, and Power Point.

• The candidate will be a senior manager and will report to the General Manager, Lagos Operations

• Making recommendations related to the hiring, training, and management of staff talent, ensuring that we have the right people in place, trained well and inspired daily to delight our customers.
• Communicate the company's vision and develop team members to their full potential, building a better future for our customer, outlets and team members
• Operate branch to drive profitable growth and exceptional efficiency to create outstanding financial results
• Establish and maintain effective guest and client relationships and maintain mutually beneficial business relationships with clients.

• The minimum required qualification for this position is a relevant tertiary qualification, a post graduate degree will be an added advantage.
• Effective, commercial experience in running a business/ business unit/s
• The ideal candidate must utilize effective associate management, team building and positive staff communications.
• Strong leadership, hands-on management style, cost controls, budgeting experience is a must.
• A proven track record of directing and motivating individual management teams to achieve and exceed goals is required.

• As a Customer Service Assistant, you will be part of the Customer Service team.
• We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
• Your areas of responsibility include:
• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout.
• Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our back-end system
• Ensuring follow up through emails, phone or any required means.

• Customer Service experience.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills - proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• A Bachelors Degree or HND .

• The Operations Officer will be providing day-to-day support to the operations under supervision of Country Operations Manager while his/her priorities will be agreed in close negotiation with Director.
• As part of the responsibilities the Operations Supervisor will undertake the tasks under Procurement, Administration and Logistics, working with close collaboration with Finance and Program teams.
• S/he will promptly and effectively provide all required support to the programs, so to deliver the assistance to beneficiaries in timely, compliant and transparent manner.

• BA/BS or equivalent
• At least 3 years of working experience in Operations (Logistics, procurement)
• Conscientious with an excellent sense of judgment
• Demonstrated ability to meet deadlines and work independently and cooperatively with team members in a cross cultural environment is required.
• Strong computer skills on MS Office programs, especially in MS Excel
• Demonstrated flexibility and creativity in planning and problem solving.
• Proven ability to learn quickly, lead a team to achieve stated results and objectives.
• Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
• Excellent oral and written English
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• Previous experience in insecure environments.