Emergency Humanitarian Assistance Program Manager Job at Mercy Corps

Mercy Corps saves and improves lives in the world’s toughest places.
Since 1979, we have been helping people in the world’s toughest places survive the crises they confront and turn them into opportunities to thrive.
Mercy Corps is recruiting for the following job position:

Position:  Emergency Humanitarian Assistance Program Manager

General Position Summary
The Emergency
Program Manager (EPM) is responsible for coordinating and implementing
the delivery of emergency food, non-food items, WASH and shelter
interventions for displaced families affected by ongoing violence in NE
Nigeria. Position includes daily management of program activities and
program staff, ensuring appropriate systems and support mechanisms are
in place to track, analyze and report on results.

The EPM is a
strong team leader, able to develop and mentor field team members, s/he
is an effective communicator, able to work remotely with internal and
external stakeholders to achieve common objectives. S/he is responsible
for managing relationships with local partners and international
colleague agencies, beneficiaries, local authorities and donor
representatives, thus contributing to achievement of agency goals
through innovation, program development and displaying expertise in
humanitarian programming.

Program/ Department Summary
Mercy Corps
has been present in Nigeria since 2012, focusing its interventions on
adolescent girls’ empowerment, economic development and conflict
mitigation. With the insurgency spilling over from the north-east of
Nigeria and causing displacement of millions of individuals, Mercy Corps
has decided to address the rising humanitarian needs among displaced
households and vulnerable host communities by starting its humanitarian
program in July 2014.

Mercy Corps Nigeria’s humanitarian program
aims to provide assistance to populations affected by the crisis in
north-east Nigeria. With funding from humanitarian donors including
OFDA, FFP, and ECHO the humanitarian program has been focusing on food
assistance, non-food items distribution, protection, livelihoods
support, WASH and capacity building of humanitarian response actors.
Mercy Corps plans to scale up and expand its humanitarian response in
north-east Nigeria to reach more beneficiaries with additional and
varied assistance in a wider geographic area.

All Mercy Corps interventions in Nigeria are implemented in a conflict and gender sensitive manner.

Essential Job Functions 
Strategy and Vision

  • Recognize opportunities for innovative action and create an environment where alternative view points are welcomed.
  • Set
    direction by prioritizing and organizing actions & resources to
    achieve objectives and contribute to country and regional-wide strategy
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

Representation and Coordination

  • Identify, build and manage collaborative partnerships, sub-grantees, donors, local authorities and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.

Program Management

  • Oversee program start-up and ongoing program management and administration of the teams across the various field locations;
  • Ensure
    that program implementation is conducted with the respect to the
    security protocols, responsive to communities and partners and
    consistent with Mercy Corps’ relevant program guidelines, principles,
    values, quality standards and strategic plan;
  • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria;
  • Develop partners MoUs and contracts & oversee a training program for program partners;
  • Develop
    program implementation strategies, including partnership frameworks,
    beneficiary targeting, distribution process as well as WASH, shelter and
    capacity building of partners.
  • Establish and maintain effective
    program reporting, monitoring and evaluation systems for both internal
    and external use in coordination with the program staff, including
    end-user monitoring to ensure that designated households are receiving
    quantity of intended food and non-food items;
  • Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate;
  • Ensure
    MC has up-to-date information on the affected and targeted community
    and coordinates beneficiary lists and numbers with different
  • Adhere to all MC area of security, operations and transport/ logistics information related to programming;
  • Ensure
    monitoring systems are in place, including gathering data for case
    studies. This will include both direct and remote monitoring where
    access is limited or restricted.
  • Ensure program filing system is in place, adheres to internal and donor’s regulation and filing is regularly maintained
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create
    and maintain systems ensuring effective and transparent use of
    financial resources for timely and informative reporting in line with
    donor and Mercy Corps policies and procedures.
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Team Management

  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence;
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews;
  • Supervise, hire and orient new team members as necessary;
  • Provide team members with information, tools and other resources to improve performance and reach objectives;
  • Contribute
    to country team-building efforts, help team members identify problem
    solving options and ensure the integration of all team members into
    relevant decision-making processes.
  • Identify any gaps or
    capacity needs within the team and ensure training and capacity building
    is incorporated into program planning.

Finance & Compliance Management

  • Ensure compliance with donor and Mercy Corps regulations related to emergency programming;
  • Draft
    and/or review scope of work to hire and manage any technical
    consultants, including review for technical efficacy and contract
  • Oversee the program budgets, project cash flow and expenditures.


  • Ensure compliance with security procedures and policies as determined by country leadership;
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:
As part of our commitment to organizational learning and in support of
our understanding that learning organizations are more effective,
efficient and relevant to the communities they serve – we expect all
team members to commit 5% of their time to learning activities that
benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:
Mercy Corps team members are expected to support all efforts towards
accountability, specifically to our beneficiaries and to international
standards guiding international relief and development work, while
actively engaging beneficiary communities as equal partners in the
design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Humanitarian program team

REPORTS DIRECTLY TO: Humanitarian Team Leader
DIRECTLY WITH: Field-based security, logistics and finance teams,
HQ-based Program Operations, Finance, and TSU staff, regional Syria
response team.

Knowledge And Experience

  • BA/BS or equivalent in international studies, economics or other relevant field; MA/S preferred.
  • 3-5 years of international relief and development program management experience, in emergency program management.
  • Previous experience in operating and managing teams in conflict and insecure environments, required
  • Combination of direct and remote management experience preferred.
  • Previous demonstrated experience in cash or voucher programming, preferably in insecure settings, highly desirable
  • Experience working with local authorities, national and international NGOs.
  • Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
  • Excellent oral and written English skills required
  • Ability to work effectively with an ethnically diverse team in a sensitive environment.
  • Previous experience in insecure environments.
  • Internationally
    recognized qualification in project or program management or a
    commitment to obtain the qualification in the early months of work.
  • Demonstrated ability to manage and communicate effectively with team members of varied work styles.
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Proven ability to learn quickly, lead a program to achieve stated results and objectives.
  • Experience with the development, implementation & compliance of USAID (OFDA and FFP)/DFID and ECHO funded programs.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders.
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Success Factors
successful EPM will combine exceptional management skills and
experience in maintaining donor and partner relationships. S/he will
have an outstanding ability to develop, implement and manage programs
within the current and future program structure of Mercy Corps in the
region. S/he will also have proven experience with cross-cultural team
and capacity building, individual staff development and strong mentoring
skills. S/he will possess high level of adaptability and be able to
adjust to the constantly changing working environment. S/he will have
previous experience in implementing large scale emergency programs in
insecure and conflict context. Prioritizing, problem solving, ability to
seize opportunities, attention to detail and strategic vision are
essential. The most successful Mercy Corps staff members have a strong
commitment to teamwork and accountability, thrive in evolving and
changing environments and make effective written and verbal
communication a priority in all situations.

Living /Environmental Conditions
position will be initially based in Gombe, Gombe state, Nigeria and it
requires frequent travel (60%) between field locations in Adamawa and
Borno states. Considering the frequent travel from/to different field
locations, this position will require flexibility in terms of
accommodation and logistics. Housing in the field will be in hotels or
guesthouse where available. Security in the field locations require
additional vigilance and accessibility will be reassessed continuously.

to good medical services in north east is limited. Phone communication,
internet, electricity and water is available but might be erratic.

location is eligible for hardship and R&R benefits. Given the
nature of the humanitarian response, working hours require flexibility
and working through weekends/evenings might be necessary.

Corps Team members represent the agency both during and outside of work
hours when deployed in a field posting. Team members are expected to
conduct themselves in a professional manner and respect local laws,
customs and Mercy Corps policies, procedures, and values at all times
and in all locations.

How to Apply
Interested and qualified candidates should Click Here to Apply

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