Front Desk Officer Job Vacancy at AB Microfinance Bank Nigeria Limited

AB Microfinance Bank Nigeria Limited is a member of an international
network of Microfinance Banks under Access Holding Microfinance
AG(, with its Head office in Berlin, Germany.
AB Microfinance Bank Nigeria Limited is recruiting to fill the position below:

Job Title: Front Desk Officer
Job Description

  • Ensure a clean/tidy, conducive and safe work environment (Banking Hall) for customers and staff at all times.
  • Determine and respond to customers enquiries in a professional
    manner by direct them to the respective workstation or unit where their
    needs would be served.
  • Coordinating loan clients for disbursement according to disbursement schedules.
  • Resolves product or service problems by clarifying customer’s
    complaint; determining the cause of the problem; selecting and
    explaining the best solution to solve the problem; expediting correction
    or adjustment; following up to ensure resolution
  • Refer unresolved customer grievances or special requests to
    designated departments or units for further investigation and follow-up
    to ensure resolution.
  • Organize, Sort and distribute incoming mail without delays.
  • Act as a direct supervisor to Office Assistants to ensure an effective and efficient discharge their duties at all times.
  • Ensure that all marketing material (fliers, products and service
    price list, souvenirs e.t.c) are available in the banking hall for
  • Organize customers in queue in other to reduce waiting time as much as possible.
  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and face to face.
  • Attracts potential customers by answering product and service
    questions; suggesting information about other products and services
    available to clients.
  • Ensure the Office Assistant stores all confiscated items in the
    branch store and all related documents are sent to the head office or
    filed as appropriate.
  • Ensure the Office Assistant regularly follow-up on scheduled
    maintenance of branch fixed assets (Generator, Air Conditioners e.t.c)
    and report any fixed asset malfunction to the admin department for a
    timely resolution.
  • Performance Standards / Results expected to achieve
  • Conducive and tidy banking hall at all times.
  • Sound knowledge of the banks products and services.
  • Highest standards of customer service at all times.
  • Excellent interpersonal and communication skills and a good sense of priorities.
  • Efficient and effective supervision of the branch Office Assistant and other admin personnel in the discharge of their duties.
  • Optimal stock management and up to date record of stock at the branch.
  • Regularly review Office Assistant’s stock records and ensure
    that office supplies are kept at optimal level in the branch store and
    readily available to the branch when required.
  • Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
  • Act as co-signatory to branch Petty cash account.
  • Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
  • Ensure that the branch telecommunication lines are adequately topped-up with airtime.
  • Be security conscious and pay attention to people coming and
    going through the reception doors and report any suspicious activity to
    the GLCA or BM.
  • Manage ad-hoc tasks as assigned by the GLCA or BM.
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How to Apply

Interested and qualified candidates should send their Cover letter and CV’s as an attachment to: Please ensure that you indicate job title as the SUBJECT of the mail.

Note: Failure to comply would disqualify your application. Only shortlisted candidates will be contacted.

Application Deadline  Wednesday, 10th August, 2016.

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