Call Agent Supervisor Job Vacancy at Lorache Consulting

Lorache Consulting – Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Call Agent Supervisor
Function/Domain: Call Service/ Customer Relations
Reporting To: HOD Customer Service
Job Roles

  • To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
  • To monitor performance report of teams.
  • Responsible for team motivation and create team synergy for enhanced KPI performance.
  • Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
  • Prepare monthly performance for management review and action.
  • Audit processes for identifying process gap and provide input for process efficiency.
  • Conduct root cause and training needs analysis for various process.

Essential Attribution:

  • Customer focus, Result Oriented, Leadership quality, Energetic
    and Assertive, Knowledge of AVAYA and recording structure, Proficient
    with Excel, Word, PowerPoint and Team player.

Desired Attributes: Relevant Industry Experience, should have planning and organizing skills. Good interpersonal skills


  • Qualification: Graduate / Post graduate.
  • Desired Experience: 3/5 Years

How to Apply

Interested and qualified candidates should send their application letters and CV’s to:

Application Deadline  15th September, 2016.

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