Senior Key Account Manager Job at Nairtime, Lagos

Nairtime is a recognized force in the Mobile Financial Services space, a
part of Channel IT Group which is a leading company in Network
Infrastructure, Network Management and Value Added Services for the
Mobile Telecommunication industry.
Nairtime is recruiting to fill the position of:

Job Title: Senior Key Account Manager
Lagos, Nigeria
Position Overview

  • For the Telecom VAS companies we are looking for a talented and
    passionate professional to develop an outstanding relationship with a
    leading mobile operator, a strategically important large customer.
  • Nairtime has deployed its Airtime Credit Services at a leading
    mobile operator and the Key Account Manager is expected to lead
    commercial aspects of project integration, optimize the service
    performance and up-sell new system releases, while ensuring that the
    customer’s needs are met by the company.
  • The Key Account Manager represents the entire range of Telecom
    VAS products and is responsible for cross-selling the ChannelVAS
    portfolio into the same account.

Job Responsibilities

  • Establish productive and professional long-term relationships with stakeholders at all levels
  • Coordinate the involvement of company personnel, including
    service, technical support, finance, marketing and management resources,
    in order to meet account performance objectives and customer’s
  • Regular reporting on sales activities, opportunities, threats, project progress etc.
  • Proactively lead a joint company-strategic account planning
    process that develops mutual performance objectives and financial
  • Drive solutions-orientated efforts that address the customer situation
  • Optimize service performance from a financial point of view
  • Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
  • Monitor the market and competitor activities

Accountabilities and Performance Measures

  • Achieve assigned service performance targets from SLA and financial perspectives
  • Achieve sales targets for new business (cross-selling opportunities)
  • Active member of integration project team and ensure on-time service launches
  • Maintain high customer satisfaction ratings
  • Arrange meetings between CXO level account personnel and the company’s management
  • On-time payment collection
  • Complete strategic account plans
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Essential Qualifications & Experience:

  • 5 Years of verifiable experience in Large Account Management
  • Proven sales track record of Telecom and/or VAS services/solutions
  • Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry.

Desirable Qualifications & Experience:

  • Knowledge of Telecom Systems.
  • Bachelor’s or Master’s Degree.
  • Experience with financial statements and reconciliation processes.


  • Strong interpersonal and relationship building skills
  • Modern, consultative sales techniques and results orientated
  • Excellent presentation skills
  • Pro-active attitude
  • Multi-tasking and coordination
  • Bi-lingual; English and local languages
  • Self-motivated and ability to work independently
  • Ability to converse with stakeholders of all levels, from C-level to business operations
  • Effective influencing, persuasive and negotiation skills
  • Highly analytical, converting trends into actions

Attractive salary package and benefits

How to Apply

Interested and qualified candidates should:
Click here to apply

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