Cadbury Nigeria Plc recruitment for a Customer Service Order To Cash Lead

Cadbury Nigeria Plc is a subsidiary of Mondelz International Inc, an
American multinational confectionery, food and beverage conglomerate,
employing around 107,000 people around the world. It comprises the
global snack and food brands of the former Kraft Foods Inc.

Cadbury Nigeria Plc is recruiting to fill the job position below:

Job Title: Customer Service Order To Cash Lead
Job Number: 1615511
Location: Lagos
Principal Accountabilities / Responsibilities

  • Ensure the highest level of service quality for customers in
    cooperation with Customer Service & Logistics Manager at all stages
    of OTC related activities while maintain KPI’S (CFR, DIOH, IA , FE &
  • Facilitate cross-functional co-operation with Order
    Fulfilment/Logistics Operations/Finance Departments in terms of Order to
    Cash (OTC) issues resolution
  • Supervise and organize follow up of all queries coming from
    business counterparts, customers, or internally from other finance
  • Maintain CS& L cost below Maximum vs NR, minimize
    distribution costs and improve efficiencies by engaging more competitive
    haulage providers, ensuring no waste, maximizing internal opportunities
    within site & ensure no need for additional external WH with
    current portfolio.
  • Lead the Customer Finance Team in the Bill to Cash Processes
    with emphasis on customer risk/credit control; deductions; collections
    and reconciliations.
  • Share and identify best practice productivity opportunities across the Customer Service Function
  • Develop comprehensive project plans with clear time frames, resource plans and budgets
  • Be the key interface to facilitate better ways of working and extract value that will benefit our customers and the sales team
  • Design and drive continuous improvement within relevant areas of the OTC process
  • Conduct annual customer satisfaction survey to establish current service levels as a benchmark for improvement
  • Initiate processes that will enable us to better manage the
    relationships with key customers through customer based resources,
    process and systems (JBP,C@H programs)
  • Form effective linkages and management of the remote Accenture
    BPO Team to ensure that end-to-end OTC activities are carried out
    effectively and efficiently.
  • Develop and maintain customer metric dashboards to allow proactive monitoring of initiatives
  • Identifying all possible productivities and synergies by
    analysing all the current processes, across Mondelez and the Customer’s
    Supply Chain
  • Provide leadership to the Order Management & Fulfilment,
    Customer Development and Customer Finance Teams ensuring a high
    performance and engaged work culture
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Minimum Knowledge, Skills, & Experience:

  • Minimum of a B.Sc/HND education in a relevant discipline
  • Excellent knowledge of IT & Good analytical skills
  • Effective communication skills with internal & External stakeholders
  • Good drive for result & problem solving skills
  • Flexible and able to work and cope under high pressure
  • Experience in large FCMG organization which must include no less than 8 years in management level
  • Knowledge in Transportation and logistics management

How to Apply
Interested and qualified candidates should:
Click here to apply

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