Customer Service Representative/Telemarketer Job in Abuja at Infostrategy Technology Nigeria Limited

Infostrategy Technology Nigeria Limited is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. Founded in 2000 and reconstituted in 2002, we operate with a burning passion to transform the technological terrain of
Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

Infostrategy Technology Nigeria Limited is currently seeking a smart, hardworking and articulate person to fill the position below:


Job Title: Customer Service Representative/Telemarketer
Location: Abuja
Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Cold call people using a given phone directory to sell products
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

• Age: Maximum 35years of age
• Experience: Minimum of 3 years experience in customer care service and telemarketing
• Minimum of a second class Degree from a reputable university
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Patient and able to handle customer rejection
• Ability to multi-task, priorities, and manage time effectively
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices