Job Vacancies in a Reputable Hospitality Company for Front Desk Managers

A reputable Hospitality company, is recruiting suitably qualified candidates to fill the position below: Job Title: Front Desk Manager Location: Lagos Job Brief

• We are looking for a Front office manager to manage our reception area.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guests services.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Must be a graduate- HND/B.Sc.; additional certification is a plus